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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Hi Michael I have a Dimplex Optymist Fire that has a problem

Customer Question

Hi Michael
I have a Dimplex Optymist Fire that has a problem and I need to find a technician in the West Midlands - ideally before Christmas - my fire keeps switching off and switching back off again - Dimplex can't come out until the second week of January, can you assist please?
Thanks, Jan
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi Jan, I understand, also Dimplex would charge more too.
Here is good repair company I know of:
http://www.heaterrepairs.co.uk/Heater_Repairs_West_Midlands.html
I will stick with you until this is fixed, please don’t forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you and have a great day Jan!
Tech Michael
Customer: replied 2 years ago.

Hi Michael,

Thank you for your response. I've just called Heater Repairs and they tell me that they don't deal with electric fire repairs. Can you suggest another route please?

Thanks,

Jan

Expert:  Michael replied 2 years ago.
Hi Jan, they used to lol.
May I have some of the surrounding towns as there is no one left in Midlands that do these repairs:-(
Customer: replied 2 years ago.

Hi Michael,

Wolverhampton, Birmingham, Dudley, Walsall, Stourbridge, Hagley, Bromsgrove, Kidderminster,

Thanks,

Jan

Expert:  Michael replied 2 years ago.

Hi Jan, please contact these people, ask them if they still do these repairs or who they would recommend. I don't see any others in out database. Please let me know, I will keep searching as well. Thanks Jan Tech Michael

http://flamefireplaces.com/

Customer: replied 2 years ago.

Hi Michael

These people deal mainly with log burning fires and they can't recommend anyone except the manufacturer.

Thanks

Jan

Expert:  Michael replied 2 years ago.
Hi Jan, I don't see any others except for Dimplex that will service this for you unfortunately. i know its a pain to wait but at least you will know the job has been done correctly for sure;-) I wish I could do more for you.
I wish you all the best and have a very Merry Christmas.
Tech Michael
Expert:  George-Allsorts replied 2 years ago.
Hello, my name is George..

Here are a few for you to try.. I hope you have a little more success in getting an appointment before xmas...

Dimplex Service Agent
433 Park Road
Birmingham
West Midlands B18 5TE
0121(###) ###-####
----------------------------------------
Heat Technik Ltd in Birmingham, UK
Heating Equipment - Sales & Service
284 Fox Hollies Road,
Birmingham,
Acocks Green,
West Midlands, B27 7PT
Phone number: 0121-706 3370
----------------------------------------
Radiant Services Ltd.
Barrett House,***** Ettingshall, Wolverhampton, West Midlands, WV4 6JQ
01902 494266
Customer: replied 2 years ago.
Thank you very much George & Michael. I've tried your suggestions too George, none of the suggestions are still active companies dealing with repairs. Looks like I'll just have to wait until after Christmas. Thanks again. Jan
Expert:  George-Allsorts replied 2 years ago.
OK Jan