Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.
What you are telling me is that the power supply light is on but the power switch/button will not operate and therefore the other panel switches will not work... is that correct?
Yes, had been told that these Dimplex Oil free radiators should not be plugged into the mains via an extension lead, the booklet seems to suggest this and refers to an inadvertent resetting of the thermal cut-out!!
Yes, this is true... OK.. can you let me know the age of the appliance and the serial number please
It was bought new about a month ago, the serial number is *****
OK.. Thank you for that information...Being the lateness of the hour, and the fact that it is weekend, I cannot assist in solving the problem immediately... However, I can do so on Monday... Please leave this with me and I shall come back to you ...Meanwhile, if you rate my assistance to you so far by using the smiley faces, it will lock you in to me, and you can then come directly without any further cost... Obviously the more smiley faces the better for me.