Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.
Have you made sure that the power switch is on?
That is the middle of the three switches on the side of the appliance
That is the side at the front behind the ash-pan
Also make sure that the control next to the switches is turned to the desired temperature
Once you have tried all of these, please let me know the then current situation
Yes I have tried all of that but still no heat. The flame effect lights are all on, but no fan and no heat.
Then, can you wait until tomorrow until the office is open when at that time I can get the wiring diagram for the appliance to ascertain so indication of what may have transpired
Can you also provide me with the serial number from the product please
I now have the technical information that you require... please respond when next you are available... Once you have rated my assistance I can either supply you with the relative part number or arrange to have it supplied to you