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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 986
Experience:  Worked on appliances for more than 15 years
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my washing machine wont spin or drain after the cycle can it

Customer Question

my washing machine wont spin or drain after the cycle can it be repaired what could be the fault?
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
Customer:

Hi, welcome to Justanswer

Customer:

Please tell me its complete model number and how old is it ?

JACUSTOMER-6oxzu7b3- :

bosch classixx 1000 express its over 8 years old dont know the number

Customer:

model number starts with E nr

JACUSTOMER-6oxzu7b3- :

where do i find this

Customer:

usually located inside the door

JACUSTOMER-6oxzu7b3- :

machine full of water

Customer:

OK, can you pull the unit out and clean the drain pump completely ?

JACUSTOMER-6oxzu7b3- :

e-nr wfl2067gb/17 fd ********** /p>

Customer:

Thanks

Customer:

Looking at the age of this unit it is more likely a problem with motor carbon brushes

Customer:

was it working fine before this problem start ?

JACUSTOMER-6oxzu7b3- :

yes never had a problem with it before it sounds ok

Customer:

OK, can you pull it out and then remove the back to clean the pump and waste pipes ?

JACUSTOMER-6oxzu7b3- :

i cant but i have someone who can do this for me

JACUSTOMER-6oxzu7b3- :

is it easy to do

Customer:

Yes you have to pull it out and with the washer unplugged remove the back then gain access to the pump assembly, clean the waste pipe after removing the clips

Customer:

after it is cleaned completely check the cycle...it should work if the problem starts again then you will have to change the brushes

Customer:

let me know how it goes

JACUSTOMER-6oxzu7b3- :

thankyou for your help il let you know how it goes

Customer:

You can get back to me if you need any assistance and I will help with no additional charges.. – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service ....Thanks

KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 986
Experience: Worked on appliances for more than 15 years
KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

thankyou for your help regarding bosch washing machine cleaned the pump which was blocked with limescale and 11p.

Tried again but wont spin or drain so have decided on a new washing machine which will arrive tomorrow.

To remove the pump we had to put the machine on its side to gain access as it was impossible by removeing the back as it only exposed the drum it was very difficult to do but thanks again for your help.

Mrs Hamilton.

Expert:  KevinWhiteJA replied 2 years ago.
Okay however, replacing the carbon brushes might have solved the problem...Thank you for getting back.

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