Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Can you give me the serial number from the inner-left side of the fridge compartment
Serial No: ********** /p>
Thank you Richard.. Please re-type it and place a # ***** of it so that I can see it
Rhanks Richard... Can you tell me: does the compressor seem to be staying on for a long time?
I have not noticed. How do I detect this and what is a long time?
Well, the compressor should remain on for differing length of time depending on the temperature of the room that it is in and other variances such as the amount of food within it..
However, 5-10 mins at a time would be considered normal
Can you go to the rear of the appliance and feel the compressor for me... you are feeling to test its temperature: cold, warm, or hot.
The appliance is in my garage. This model is supposed to be 'garage friendly'.
Also.. you are listening for the fridge turning on/turning off.. that is the compressor operating
I can check the compressor timing later - does it make much of a noise?
The compressor should be quiet/ish.. but you should here it when stood near to it
Do you need to know this before moving on? It will take a while to check
The temperature of the compressor and the length of time it is running are quite important to our diagnosing the fault
yes please.. but please, take your time.. you can come back to me...
Thanks - how do I get back to you? e.g. Can I log off?
If you rate my assistance to you so far, it will lock you to me... you can just return to JA and go to my questions to then find me...To rate.. click on the smiley faces you see.. the more the better for me... You can then return at anytime for further assistance with this problem
I am new to this service. There is little assistance to rate at this stage and I cannot commit payment based on chat so far. Is there an alternative?
Well.. I don't take the payments so that part I wouldn't know... I am purely an appliance technician here to help you with your problem..You could take things a little further to give you a little security before rating... However, my promise to you is that I will do all I can to correctly diagnose your problem and give you other types of assistance to assist you in your endeavour to solve the problem you have...That is the reason I am here
I can tell you that at current... my assumption is that your system is low on refrigerant.. however, I don't want to nail that diagnosis to the wall until we have done a few more checks
The compressor stops after a few minutes and the fan stops. But I am wondering if it is the fan I can hear?
Did you feel the temperature of the compressor at the time it was working?
No, I was only listening
can you tell me the product code for your appliance.. it will be on the label inside
Model is CDA751FS/1
.. is there a long number beginning with 31?
I didn't see that on the label
ok.. is there a long number beginning with 72 then
There are five different versions of your appliance... all with different parts... (Just to let you know why I am asking)
Also, when you say that you have replaced the "Thermo PCB", what do you mean and what made you call it that... Are you talking about the potentiometer in the section where the light is?
checked again - the only long number is ***** serial no already notified: ********** /p>
Yes, in the light section. In my ignorance, I thought this was the thermostat
It is of sorts.. so not so completely ignorrant
What are the other possible faults and how can I check them please?
When working, what temp should the compressor be?
Can you check the freezer department for me... pull out a drawer or two... Have a look at the back panel to see if it is frozen up
too many other possibilities which would confuse you.. I can tell you a few once we get somewhere with this
I have done this with the top drawer, and it is frost/ice free with the fan working OK. Should I check other drawers?
Try the bottom drawer just for certainty
Thanks for that
Can you check the control knob to see if it is correctly orientated
ie.. if you have it at 0 when it would normally be at 5
unlikely though it is
It is correct
Are you any good with a multimeter?
I do not have one and never used one
So.. we can't go any further with your diagnosis without the use of a multimeterThe cable with two leads coming out of the potentiometer needs to be checked with a multimeter for its resistance level ... it needs to have a resistance..The fault could also be the power board that is located at the rear of the appliance in the center middle behind the coverAnd then we could have my original thought of Shortage of RefrigerantI would need you to be able to test for those issues using correct equipment...Nevertheless, here is a link to an Appliance Technician Search Facility that you may wish to use to Find An Engineer local to you to do the workPlease take a moment to rate my assistance to you so far.. Please use the smiley faces to do this.
OK. Can I get back to you later?
I would however certainly be of the opinion that your system is low on gas as the first fault I would be checking if I were the engineer calling out to you
How can we continue chatting after today?
How did you get back to me earlier?
I just stayed online
Considering I have spent 2 hours with you, you must have been logged out at some point
No - see the chatline times.
Anyway, what do I do? Happy to rate now, if we can continue later
As I stated earlier.. my sole purpose on here is to help you... I will be here for you to ask me questions even if you do not rate me... Nevertheless, I do consider people who rate me before those that don't...I am an environmentalist who likes to make sure that items don't go to waste when there is no reason and therefore I point them to Find My Recycler if this takes place and work at it constantly from both angles.In short, you are always welcome to return for further assistance
Would this be a return to the same question? i.e. I will not be charged for a new session.
How do I contact you?
As far as I know.. it gives you a time limit.. I think it is 7 days.. but don't quote me.. Once you time out then I think you would be charged again
Do you not get emails with links in them?
Yes. Should I contact you through these or can you provide me with an email address?
You should contact me through those, as this is the system... The problem I have with emails is that doing what I do, I get hundreds per day and most go in the bin.. it would be very easy for the email to go into the waste without being noticed...
OK. Thanks George.
You are very welcome... chat to you soon
I will contact you when I have a multimeter
Ok.. make sure you know how to use it... as there are a few and they are all different so I wouldn't know where your setting are on your one
So, now I have a multimeter and had a crash course on Youtube.
Please advise next steps
reading is 10.8
Ok thanks for that Richard... I need you to measure the temperature inside the fridge please.. using a proper fridge thermometer
2.2c and probably falling
temp now 0.5c
I don't think the compressor is stopping. Temp now -2.3c
Sorry George - DY3 3GG
Please advise the exact location of the thermostat on this particular model. I am interested because I cannot find it!
Just one thing - I measured the resistance of the potentiometer not the sensor!
Sensor is reading 70 resistance
Thanks for everything George
Feedback for George
The recommended engineers you sent me:
One is in Fife, Scotland - the other has not yet responded.
I have spoken with a local refrigeration engineer (contact from my nearby store) who is certain that the problem is the sensor which apparently is a common fault on this model.
Beko do not sell a spare sensor.
Engineer recommends a 24 defrost, followed by warm air applied to the back wall of the fridge to drive off any moisture (which could be the problem) in the sensor. He has had feedback from 2 sources that this has worked.