Appliance Repair Questions? Ask a Technician for Answers ASAP
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries
Could you let me have the product code or pnc listed on the rating sticker in the door way
OK can you empty the drum (if filled) and put it on a spin cycle and tell me what you see/hear please ?
Product number ********* 03
Type number P6949646
Could you put a # ***** in front of the pnc as the system thinks you are trying to send me a phone number ~ thanks
On a spin cycle it drains but at the point the drum normally turns it attempts to spin for about a second.
OK how old is the appliance approximately?
Product number #914521005/03. Type number #P6949646
About 6 years with twice weekly use.
OK how handy are you will hand tools?
Am good with tools, have fixed the machine before, just not sure of the problem this time.
OK you have one of two problems, if I explain how the machine works then you follow what we are trying to do ~ the control panel controls the total operation of the appliance but it relies on information fed to it be sensor etc to function. In this case we have a motor that is not spinning and being shut down. On the back of the motor is a coil that feeds information to allow the control to know what the motor is doing ie is it washing or spinning or not doing anything. I need you to get to the motor and in the first instance check that the coil is still stuck in its housing by a star clip and hasn't fallen out, then I need you to check the brushes whilst you are there ~ are you OK to do this, could you also advise if the water was hot when it stopped or cold?
The water was hot when it stopped.
OK if you send me you email address but put (at) rather than @ I will send you the electronic test procedure that may throw up an error code that will allow us to find the fault electronically before we disassemble the machine ~ Ian
OK you should have it now ~ Ian
how are we getting on?