How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Plumberpro Your Own Question

Plumberpro
Plumberpro, Home Appliance Technician
Category: Appliance
Satisfied Customers: 634
Experience:  Heating and hot water heating appliances experienced
77408428
Type Your Appliance Question Here...
Plumberpro is online now

Hi, I accidentaly left the fire on last night and now there

Resolved Question:

Hi, I accidentaly left the fire on last night and now there is no power going through to my Cadogan! Is there a trip switch in the fire for when it's overheating please?
Submitted: 2 years ago.
Category: Appliance
Expert:  Plumberpro replied 2 years ago.
Plumberpro :

Hi . is it an optimist?

Customer:

Yes, it is.

Plumberpro :

Ok. Is there water in the tank and sump?

Customer:

yes

Customer:

but probably not last night

Plumberpro :

Ok the transducer may have failed. This sometimes happens when the water runs out.

Customer:

So there isn't a trip switch inside the fire for overheating?

Plumberpro :

Are you getting any heat?

Customer:

No. No power at all

Plumberpro :

Have you checked the fuse?

Customer:

Yes

Plumberpro :

Hi , give me a few mins to download the wiring diagram , thanks

Customer:

OK

Plumberpro :

Ok , check all the connection are tight and clean , just waiting for a download from dimplex

Customer:

The only connections that i can see are the ones into the side of the water tank and I have checked them

Plumberpro :

Hi ,sorry but still waiting for this download ,

Customer:

ok

Plumberpro :

Hi , there is a thermal cutout within the fan . unplug for 10 Minutes to reset it .

Customer:

I will try but I dont think it is that because it was switched off at the wall for more than 10 mins when I tried cleaning the tank etc this morning and again when I checked the fuse.

Plumberpro :

Hi . I take it you have a manual

Plumberpro :

And have been through the restart procedures

Customer:

No, I haven't heard about restart?

Plumberpro :

I've got the instructions but they arnt upto much . it say to switch on the power button and then press the other button to start. You probably know this already .

Plumberpro :

I can't find any wiring power info in the manual

Customer:

I have checked my manual and there is nothing about restart in it. Which page is that please?

Plumberpro :

First part of the trouble shooting page

Customer:

Do you mean the back page? That is about the flame effect isn't it. There is no power going through to the fire.

Plumberpro :

Symptom 1 is about no power as well

Customer:

I have done everything it suggests - which is basically switching the control knobs on. But there is no response

Plumberpro :

To be honest if you cleaned it all out and refilled ,checked the connections and the thermal cutout has been reset then the only thing I can think that it can be is the thermal cutout has failed. If you can find it and have a multimeter you can check that is open using ohms on a multimeter

Customer:

ok, my electrician says he will have a look at it tomorrow, thanks

Plumberpro :

Your welcome

Plumberpro, Home Appliance Technician
Category: Appliance
Satisfied Customers: 634
Experience: Heating and hot water heating appliances experienced
Plumberpro and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions