Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi . is it an optimist?
Yes, it is.
Ok. Is there water in the tank and sump?
but probably not last night
Ok the transducer may have failed. This sometimes happens when the water runs out.
So there isn't a trip switch inside the fire for overheating?
Are you getting any heat?
No. No power at all
Have you checked the fuse?
Hi , give me a few mins to download the wiring diagram , thanks
Ok , check all the connection are tight and clean , just waiting for a download from dimplex
The only connections that i can see are the ones into the side of the water tank and I have checked them
Hi ,sorry but still waiting for this download ,
Hi , there is a thermal cutout within the fan . unplug for 10 Minutes to reset it .
I will try but I dont think it is that because it was switched off at the wall for more than 10 mins when I tried cleaning the tank etc this morning and again when I checked the fuse.
Hi . I take it you have a manual
And have been through the restart procedures
No, I haven't heard about restart?
I've got the instructions but they arnt upto much . it say to switch on the power button and then press the other button to start. You probably know this already .
I can't find any wiring power info in the manual
I have checked my manual and there is nothing about restart in it. Which page is that please?
First part of the trouble shooting page
Do you mean the back page? That is about the flame effect isn't it. There is no power going through to the fire.
Symptom 1 is about no power as well
I have done everything it suggests - which is basically switching the control knobs on. But there is no response
To be honest if you cleaned it all out and refilled ,checked the connections and the thermal cutout has been reset then the only thing I can think that it can be is the thermal cutout has failed. If you can find it and have a multimeter you can check that is open using ohms on a multimeter
ok, my electrician says he will have a look at it tomorrow, thanks