Appliance Repair Questions? Ask a Technician for Answers ASAP
Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Can you supply the full Model number and Product code please
OK thanks for that... Please allow me a little time to access the information for the appliance
My apologies.. the network is currently down.. can you wait until tomorrow?
Can you let me know the product code from the appliance please
Yes no worries should add the fan starts then makes a much quieter noise when the error appears.
F5 is a communication error according to the system... you should turn the controls to the off position and then the power off at the wall, wait for 5 minutes and then turn back on at the wall... If that does not clear the problem you will need to call an engineer out as you could have a control board issueIt is sometimes normal for a fan to run a fast test before assuming normal speed
How old is the appliance in question please
If you can get me the product code I can find out further information on the system inside the cooker
All the details I have:
Sorry pressed return too early. Model No: ********* Alternative: FSE60DOi Serial Number: 30931750 hope this helps.
What is the first bit you typed.. I can't see it... Please re-type it and put it in brackets
(Model Number: ********* off back of cooker)
(Model Number previously used with Belling Support FSE60DOi)
Still can't see it... try a # ***** it and leave out any spaces
Hurrah... Thanks for that
Got it all now thanks.. I will try to access some extra info on the problem for you in the morning...
OK.. have a good evening
Just try this to ensure you aren't causing a Power Outage fault... Turn the controls on the cooker to the off position before turning off at the wall.. then wait 5 mins and turn on.Let me know how you get on
#Morning done all of those things hoping you have managed to get more information
You need to check the power cables coming into the hob from the terminal block at the rear of the cooker for breakages within the cables or faulty connections... Also.. You need to check the ribbon cables going from the hob to the small circuit board mounted on top of the oven cavity.Once you have done this, you need to place the hob loosely back on top of the base and re-test the operation of the hob.If you still have the same problem once you have done this, then the issue is either the small circuit board or the power board inside the hob unit.
How old is the cooker and is it still under warranty?
#George will give this a try now!
Understand your line of thought it is not a ribbon there is a black cover over micro circuitry which once removed I should be able to check for faulty connections. Any idea how I get this off?
#No worries got there!
#thanks for the help and support, it is not a loose connection.
#Going hunting on the Internet for a new induction hob