Hello Eddie, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Can you tell me the full model number of the appliance... It will be on a sticker at the base of the oven orifice as you open the oven door
Hi George, It's a Stoves Richmond 900e Black/Chrome. Serial 71008518. Model No. 44444709
Thanks for that.. it sounds like you are having either a power restriction problem or an overheating problem... Have you any way of testing your oven.. ie.. Multimeter and the capability of using it?
Tehre is a digit missing from the end of the model number... can you re-check it please
Sorry George, just left for work. can I re check it later? I have no way of testing the oven. I live in Gibraltar and no one here has any idea of how to fix problems with the induction.
Ok Eddie.. I'll wait until later for the model number but meanwhile I'll see what information I can source on the Belling style induction series
Hi George, just called home. The wife says the last digit is rubbed off and very hard to see. Be advised that the cooker is not belling?
Stoves is a company... Belling, Flavel, and a few others are brand names and style.. Using the model numbers, we as technicians can see which style the product has been built in... Since your model starts with 44444 we are aware that it is a Belling style Stoves cooker
I will have a look to see what appliances are available with the part model number and then pickout the induction ones from there... That should narrow it down some... I will come back to you later on today.
Ok, sorry not very familiar with electrics. Thanks will check my email later.
Have a good day.. Chat to you later
Hi George, I checked the model no. and I think it is ********* It's worn out but i think thats it. At the moment the induction control panel makes a beep sound every minute. And every night I have to switch the cooker off at the wall switch because otherwise it start beeping in the middleof the night.
Hope this helps somewhat,
Sorry i meant that it makes a beep sound every second not minute
Hi Eddie, I can not see the model number you have left as it is starred out... Can you repost it, but put a # ***** of the number.Can you also count the beeps before it makes a break... ie.. 8 beeps then a gap for 1 second then 8 beeps again etc.
Hi George, model number is #444447091 i think. As for the beeps, it depends it starts and stops without a pattern. Once it starts though it won't stop until we switch it off at the wall switch.
Eddie... can you confirm that this is an induction hob... and which parts of it are induction ... also, can you have a look on the rear of the appliance to see if there is model number there
George I am at work at the moment. Will get you the info later. Its is an electric Stoves Richmond 900e Blk/Chrome. The hob has the two elements on the right, these are normal, and the two on the laft are induction. It's the induction thats giving me the hassle. If you google the cooker you will see which one it is.
Ok Eddie... Thanks for that... Come back to me when you finish work.. I want you to try something...I'm going to send you an Additional Services Request just in case you wish to get my phone number to call me and discuss this whilst you are at home... If you don't want to accept this don't worry, just decline it
I see the one that you have linked to is a 900e which is the wholey ceraimic version... is yours then the 900ei?
I did check the model you gave me but it cannot be that model as that model is a duel fuel version...nevertheless, we can continue on the basis of what you have already said...When you can get to the cooker, can you turn the power on at the hob and tell me if the cooling fan it running
The link was just so that you could see what it lookslike
It is an electric one with the two left hob element induction
Can you turn the power on at the hob and tell me if the cooling fan it running at the back
Ok i've pulled the cooker out and the model number is ***** *********
How do I turn on the hob? Do you mean the oven?
I have just switched on one of the ovens on the left and the fan started working. before this though the induction contols started making the beep sound constantly every second. Then I pressed the on/off touch sensative button on the induction control panel and the beep has now increased to 2 beeps per second. Any ideas?
And I can confirm that the Model number is ***** label also says Serial number 71008518. And the description says it a Stoves Richmond 900E Black/Chrome. There is nothing about Ei although it has two induction elements in the hob
I am off for lunch. Let me know what you think and I'll check later.
Model number is ***** what? Pleae put a # ***** the numbers
Eddie.. I am told from the manufacturers that you have a #444447093 is that correct?
Yes that's it
OK.. The fault is with the Touch Control PCB.. I'm currently trying to find the part number and price for you
Hi Eddie, according to Stoves, the part number you need is###-##-####/p>
Hi George, were can i get this part?
Hi Eddie.. You can purchase the part through many appliance agents.. I can have a look around and send you a link to a sales page.. I'll try find it for you tomorrow
Hopefully, I now deserve a half decent rating :)
Don't worry George, I will look for it on the internet. Thanks for your help
Careful .. The price will vary dramatically .. I can try get you a trade price
Yeap thanks. And I hope that the part does the trick. I just found it online and it cost over £100
Just looked at one site and can get it for £86.. This is without contacting my trade suppliers
Can you now take a little time to rate my help so far
Hi George, I rated your service and our conversation ended. I would appreciate if you could find me the spare part at your trade price.
"Hi George, I have checked with my technical team and the part will be added to the website overnight and the cost will be £77.69"That is the cheapest I could find
Hi George, That's better than what I could find. Can you please send me the link so that I can buy it?
Thank you for your help.
Merry Christmas to you and yours,
OK George thanks.
George, thank you very much for your help. I really hope this works.
Not yet George, tried yesterday but when I put the discount code the price for some reason went up. Plus it wants to charge me £25 for delivery to Gibraltar. I will try again in a little while and let you know.