Hi, welcome to Just answer
Please tell me its complete model number
hi, here it is:
OK, do you hear any different sounds as well when it spins ?
no nothing unusual. it sounds as it should when it drains ready to spin. it just doesn't get up to speed.
when i have put it on the 1400 spin cycle it should take about 12 mins it goes down to 9 mins then just sticks there. it keeps going and doesn't stop
and the drain pump works fine
I mean you have tried to completely clean the drain pump assembly and you are sure nothing is stuck in there ?
nope nothing stuck. everything is clear.
OK, as it drains fine it is more likely the motor that is not working properly
looking at the age of this unit it is more likely carbon brushes for the washer
as the drain pump is completely cleaned and there is nothing stuck so you will have to replace the carbon brushes
ok, i'll have to get someone out then. thanks for your help
You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?
thanks Kevinno I think that's it.
You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Evening