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Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1463
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
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washing machine switches on when I try to use the programmer

Customer Question

washing machine switches on when I try to use the programmer it turns the socket switch 0ff in the fuse box HELP
Submitted: 2 years ago.
Category: Appliance
Expert:  Dales-Electronic replied 2 years ago.
Dales-Electronic :

Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries

Dales-Electronic :

OK let me ask you a quick question or two before we get started, would you kindly give me the ENr from the label inside the door, secondly does it actually trip the electric when you plug it in or do you have to select a program first?

JACUSTOMER-t2749hqj- :

when I select a program WAE2416GB/30

Dales-Electronic :

OK are you happy working around electrics?

JACUSTOMER-t2749hqj- :

yes

Dales-Electronic :

OK I need you to take the top off the washing machine, you may need a 20 torx screwdrive for this

JACUSTOMER-t2749hqj- :

next

Dales-Electronic :

Can you see where the main electric cable comes in the back it connects into a suppressor assy can you have a look at this and tell me if you can see any melting or burn marks around it?

JACUSTOMER-t2749hqj- :

no melting on any of the electrics

Dales-Electronic :

OK with the power off disconnect the motor at the plug in connector on its side and then see if you can set the program without tripping the electrics?

JACUSTOMER-t2749hqj- :

not sure what u want me to disconnect

Dales-Electronic :

OK if you tilt the appliance backwards you will see the motor at the bottom rear of the washing machine, if you look at the side there is a plug that can be pulled out that connects up to a socket on the motor

JACUSTOMER-t2749hqj- :

done that

Dales-Electronic :

Did it trip the electric when you tried to set a program and start it up?

JACUSTOMER-t2749hqj- :

have not tried yet do you want to try now

JACUSTOMER-t2749hqj- :

did not trip the switch

Dales-Electronic :

OK it looks like you have a problem with the motor, can you set up the program rinse and see if the appliance fills up with water and then after a while pumps it out, this will then confirm that the fill valves and the drain pump are working OK ~ motor still disconnected please

JACUSTOMER-t2749hqj- :

filling & draining fine

Dales-Electronic :

OK how handy are you with tools?

JACUSTOMER-t2749hqj- :

depends what u want me to do

Dales-Electronic :

OK you need to take the motor off and have a look at the motor brushes to see if they have worn down to the copper braid ~ if you get the motor off I will tell you what to look for if you don't know what they are

JACUSTOMER-t2749hqj- :

thank you for your help working in too tight a space will have to get someone in happy Xmas

Dales-Electronic :

OK if you could now rate my information to you I can close your job down on the system, this then allows you to come back to me later and ask further questions free of charge. If you need someone local to you I can let you have an engineers details if you give me your postcode ~ Ian

JACUSTOMER-t2749hqj- :

Dear ***** My postcode SN15 5LP

Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1463
Experience: I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Dales-Electronic and other Appliance Specialists are ready to help you
Expert:  Dales-Electronic replied 2 years ago.

If you use this link it will take you through to a page that allows you to put your details in and it will offer you a number of engineers to choose from ~ all are signed up to a code of practice and regulated by the Whitegoods Trade Association ~ Good luck with your repair ~ Ian

http://www.ukwhitegoods.co.uk/search/find-an-appliance-engineer.html

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