How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1417
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

Broken door hinge on Kenwood CK704

Customer Question

Broken door hinge on Kenwood CK704
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.
Dales-Electronic :

Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries

Dales-Electronic :

Give me your telephone number preceded by a # ***** I will talk you through this ~ Ian

JACUSTOMER-oqrvk5qd- :

Hi Ian, after cleaning the oven the small oven right hand hinge has changed position. When the door is open fully there are latches to keep the door in position the RH hinge latch was engaged and I tried to close the door which pushed it backwards.The problem is I can't see how to reposition it.

Dales-Electronic :

If you give me your phone number I will talk you through it, it will save a lot of typing

JACUSTOMER-oqrvk5qd- :

Phone number is ***** 302 484

Dales-Electronic :

How did you get on?

JACUSTOMER-oqrvk5qd- :

Ian, I did as you suggested ie. removed the top panel of the hob and then the side panel which exposed the hinge assembly. This was pretty much a waste of time as I repositioned the lever from the front using a pair of pliers and it was unnecessary to remove these panels. As a result I don't quite know how to rate your advice as it certainly was not 'expert'. Any ideas?

Dales-Electronic :

As You will recall during our conversation I asked you if the lever was locked back and You assured me that it was the runner block within the oven front that was causing you problems and that the door assembly was OK. Had You told me correctly that the lever was not latched we could have gone through this and saved You all this aggro. I can only advise on what You tell me as I cant see the situation. If however you don't wish to pay then just leave the post open and it will be closed down by management as being unresolved. You have to understand that you are the eyes, ears, smell and touch that we as engineers use to resolve your problems, if you omit or advise incorrectly when asked then likely you get the result as features here. I have worked on these products for 25+ years but I cant make you a competent appliance engineer over the phone ~ Regards ~ Ian

JACUSTOMER-oqrvk5qd- :

Hi Ian, as you will see from my initial fault description above, I had said that

JACUSTOMER-oqrvk5qd- :

ian, if you read the original fault description above, you will note that I said that the hinge assembly had been pushed back and I didn't know how to reposition it. This is a very simple operation and should have been recognised by someone of your experience from my description. I have over 50 years experience working with complex mechanical and electrical equipment so I am not your regular DIY person. I do not wish to mark you because I believe that your intent was good, however the execution was not quite there. Regards Bill

Dales-Electronic :

I guess neither of us did very well ~ seasons greetings from JA

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.