Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.can you tell me what problem you are having?
Hello. I have a fairly old Vaillant boiler. It has been making a fairly loud noise for several months, but has been functioning fine. Yesterday I got annoyed with the noise, so I turned the boiler off by a rubber switch that's on the front panel. I turned it back on a few hours later and the boiler appeared to come back on - but the heating never returned. It is not making the same loud pumping noises that it previously made - but the power is on. Unfortunately there's no heat. There is a pilot light window and I cannot see any kind of pilot light on in there. Any ideas!?
Can you tell me what the pressure is in the boiler.. you can do this by looking at the gauge
Yep, pressure looks OK. It has a needle dial, showing just below 1.5
Can you tell me whilch model Vaillant you have please
Unfortunately I don't know. There is no model information on the boiler at all, I've looked all over it. I do know it's quite old - there are notes on it regarding servicing dating back to 1998.
OK.. one moment please
It looks a little bit like this, but without the two buttons in the middle: http://mybuilder-uploads.s3.amazonaws.com/2_thumb/400432_b09981a663.jpg
It's very similar looking to this one: http://f01.justanswer.com/JACUSTOMERho6xturu/2011-12-28_205407_imag0063.jpg
I am going to pass you to a colleague to answer this one for you..is that ok?
He will be here momentarily
Hello Dale - are you able to see the history of my previous conversation with George?
OK off we go, you mention that you have had a long period of time with a rattling noise. I assure this rattling was coming from the blower area rather than the circulating pump?
Can you confirm that the system hasn't locked you out too?
Hi Ian. I'm not sure where the rattling noise was coming from - it just seemed the entire boiler rattled a lot. I don't think the system has locked me out - I'm not actually sure there is a system! There are just analogue dials on the front of the boiler.
OK can you confirm that you have hot water?
Nope, no hot water or heating
OK have you got any power going to the boiler?
Yes, power to the boiler is working. The power light is on
The rubber covered button appears to be the power button. It has a light in, which when switched turns the boiler off. I have turned it off and then back on again a couple of times - and I also switched the mains power off and on again
OK when you turn it on what do you hear?
The boiler is whirring constantly when switched on, so has power to it. However, I do notice that the loud rattling noises it previously made (and had been making for over a year) are not happening.
Nope. There is a round pilot light window, but looking in there, I'm unable to see it - and can't tell how I would light it
I need you to tell me if you can get the front panel off so we can get at the fuses and lock out system
I'm not able to do that, no
OK, thanks Ian
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Thanks for your patience,
Unfortunately I've had to seek help elsewhere, sorry. Nice service though - now I've found this site, I'll certainly use it again!