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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Hi I have a zdc37200wcondencer tumbledryer and sometimes the

Resolved Question:

Hi I have a zdc37200wcondencer tumbledryer and sometimes the drum won't turn, there is a lot of play at the drum front from side to side?
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

Can you open the door and tell me the product code from the label therein

Customer: ***********
Customer: Thank you george for your time
George-Allsorts :

You are very welcome... Can you re-post the number but put a # ***** of the number so that I can see it please

Customer: #91609421904.
George-Allsorts :

Thanks for that.. I can see it now... Please wait a short while whilst I overview the information on the model

George-Allsorts :

Ok.. I have looked at your model.. The drum that you feel flopping around is held at the back by a spindle that goes through a bearing.. It seems that either the spindle has worn through or the bearing has given way

Customer: Is there no bearing pads at front?
George-Allsorts :

My apologies.. I saw drum but not front... one moment and I'll look for you

George-Allsorts :

Ok.. at the front end of the drum you have a bearing seal and a drum roller assembly... Can you tell me how floppy the drum is?

Customer: There is about 6mm side to died movement
George-Allsorts :

Can you also put your hand inside and push up at the rear of the drum to see if there is any play there

Customer: There is no play at the rear
George-Allsorts :

OK.. then you need to replace the bearing seal at the front

George-Allsorts :

Also.. can you turn the drum by hand to see if there is any problem with the roller

Customer: Thanks could you give me the part number of seal george please
George-Allsorts :

Will do.. one moment

Customer: Drum is a bit tight but turns ok
George-Allsorts :

Gasket, front, large opening, DRUM ASSY BMP TDC Part number #1368089106

Customer: Thank you very much george
George-Allsorts :

Please take a moment to rate my assistance.. Please use the smiley faces to do this.

George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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