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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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can you help me please neff oven U1422 lower oven sparked

Customer Question

can you help me please neff oven U1422
lower oven sparked at rear and stopped working. top oven fine fan also works fine.
Assumed element had gone so electrical engineer friend of mine changed it and it still wont heat up work.
He removed oven from housing checked what components were receiving power and found that the thermal cutout was not getting power through it.
I now have 2 day to get one so my wife can cook Xmas dinner but like the element hope it may not be something else. what do you think?
Lloyd
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

Ok.. Has the thermal cutout has power to it ?

George-Allsorts :

also, where in the country do you live?

George-Allsorts :

Are you there Lloyd?

JACUSTOMER-6386v3vo- :

yes

JACUSTOMER-6386v3vo- :

I am now

George-Allsorts :

Ok .. where in the country do you live

JACUSTOMER-6386v3vo- :

No power to cutout

JACUSTOMER-6386v3vo- :

I Live In ilford Essex

JACUSTOMER-6386v3vo- :

I live in ilford essex, no themal cutout has no power

George-Allsorts :

oh dear... so, just to be clear.. you have power to everything else but not the main oven.. Do You have power to the conventional oven?

George-Allsorts :

Does it have continuity?

JACUSTOMER-6386v3vo- :

Top oven works fine

George-Allsorts :

does the thermal cutout have continuity?

JACUSTOMER-6386v3vo- :

if you mean power, my friend says power going in nothing going out

George-Allsorts :

ahhh .. so ther is power to it but not through it

George-Allsorts :

??

JACUSTOMER-6386v3vo- :

yes I think so if I 've taken what he said correctly

George-Allsorts :

OK.. phone me on #07787182156

George-Allsorts :

00619173

George-Allsorts :

00621510

George-Allsorts :

Please take a moment to rate my assistance.. Please use the smiley faces to do this.

George-Allsorts :

Sorry.. the line disconnected for some reason..

If you have any further problems please feel free to ask

George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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