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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Power failure,re switched on the power. All lights and grill

Resolved Question:

Power failure,re switched on the power. All lights and grill work but the oven does not heat although the fan still works
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

Can you give me the model number and the long product code from inside the oven please

Customer:

Hi George, Im at work at the moment and dont have the details requested with me, The unit is gas top and Beko oven and grill the unit is about 1800 months old.

George-Allsorts :

OK.. I can't do much without those details , but, this is likely to be one of three things..

Clock operation (set it to manual)
Thermal cutout... (Ring me)
Damaged clock (Need the info)

George-Allsorts :

Or damaged element.. most likely

George-Allsorts :

Need the info from the cooker to tell what element you have in the cooker...

Also, Where in the country do you live?

Customer:

Hi ***** in Orpington Kent Phone 01689 821382

George-Allsorts :

OK.. good speaking to you.. Get the model to me asap and I'll see what I can do

George-Allsorts :

Hi John.. How did you get on with getting the Model Number?

Customer:

HI George,

Customer:

My wife has now retuned and made contact with your man who is going to call in later,so I will see what he says and I will let you know how we got on.

Customer:

Many Thanks for your help.

Customer:

Regards

Customer:

jOHN.

George-Allsorts :

Thanks for letting me know John... Please remember to rate my assistance by using the smiley faces...
regards
George

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