How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15980
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel is online now

as above, same appliane same problem! almost one year to the

Resolved Question:

as above, same appliane same problem! almost one year to the day I requested help....My tumble dryer is lighing up 3 green lights 2 ed ones…It’s a condensor, Whirlpool 6th Sense 9KG wet weight
I had a similar issue a few months back. i was asked to reset the computer by rotating 180*counter clockwise and press the start button 3 times, then turn dial one spot clockwise and press the start button again 3 times…
i may have the combination totally backwards, anyway the RED lights indicate for me to empty the water container and clean the FILTER. these have been done.. ow perhaps someone can make my CHRISTMAS with an answer and instructions on how to get it working again.
Submitted: 2 years ago.
Category: Appliance
Expert:  Daniel replied 2 years ago.
Hi

Can you post the model number please.

Regards
Customer: replied 2 years ago.

model AZB9750

SORRY TO TAKE SO LONG

Expert:  Daniel replied 2 years ago.
Hi

Ok thanks for that.

What lights are lit up on the panel?

There will be 2 red lights above each other on the left and then the green going across and another 2 lights going down. Which of them are lit?

Regards
Customer: replied 2 years ago.

Red lights one on either upper horizontal, three gree lights in sequence centre horizontal. all lights are in astraight line across the upper console indicating water container needs emptying the 3 centre greens indicate the HOURS, 3-6-9 end of cycle. the start (pause) button,buzzer light,start delay and gentle buttons are off except when trying to restart dryer comes on for aabout 2 minutes after the sequense of 6oclock clockwise pressing start button 3 times the moving setting dial one space and pressing the start button again 3 times.

Expert:  Daniel replied 2 years ago.
Hi

Ok so you are actually resetting the error but as the fault is there its comming back again.

I think you may find the thermostat has cut out on the heater and its causing this fault. What you need to do is remove the top and the back panel and remove the heater. On the top are the thermostats. You need to test these with a multimeter and see if they are fault. If so then bend the metal tabs holding the thermostat down and then throw the thermostat down on a hard surface silver side down and it will reset. Give it a shake and if it rattels then its reset.

Then retry the dryer and see how it goes from there. Finger crossed that will cure it.

But as to resetting it you are doing it right its just that its picking up a fault still its error codeing out again.

Regards
Daniel and other Appliance Specialists are ready to help you

Related Appliance Questions