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Ask George-Allsorts Your Own Question
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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i have a drainage problem with my washer , i have cleared what

Resolved Question:

i have a drainage problem with my washer , i have cleared what i can get to but it still not working . need to get front off machine to strip the pump i think whats your diagnosis?
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

Can you give me the product code of the appliance please. you will find it inside the door on a label

Customer:

pnc *********** s-no 33512430

George-Allsorts :

Can you type the PNC again, only this time place a # ***** of it

George-Allsorts :

ie #914444444

Customer:

#91400245300

George-Allsorts :

Thanks for that... One moment please whilst I look at the information for your product

George-Allsorts :

A 2002 Lavamat 74689?

Customer:

yes

George-Allsorts :

OK thank you.. one moment please

George-Allsorts :

OK.. do you have tools and are you ready to do this?

Customer:

my dad has the tools just left for 15 minutes.. i can take instructions or if its better leave it till he is back?

George-Allsorts :

That is up to you... firstly, can you tell me of you have a base on the appliance? Just tilt it back a little to have a look

Customer:

what do you mean by base? its is on the side at the moment. the bottom is metal and has feet.

George-Allsorts :

A cover on the underneath of the appliance

Customer:

as far as i can see it is just the metal at the bottom, i think it may best to leave it till my dad is back as he has already taken some of it apart already

George-Allsorts :

OK.. I'll be standing by

Customer:

thank you

Customer:

he should not be to long

George-Allsorts :

You are welcome

Customer:

yes there iis a fixed base and from what i can see the manufacturers built it from the fronf going on the clips

George-Allsorts :

Hi... Sometimes there is no base, or, there is a removable one which is why I asked...

Are you ready to start removing the front as requested?

Customer:

yes as and when you are

George-Allsorts :

Firstly, power off

George-Allsorts :

and unplug

Customer:

done and done

Customer:

bottom plastic is off and 2 screws at the bottom of the door panel is out

George-Allsorts :

Open the door and remove the door seal retaining ring

George-Allsorts :

then push the door seal into the washer

Customer:

asking a daft question how do i remove the retaining ring?

George-Allsorts :

use a flathead screwdriver

George-Allsorts :

feel around the edge of the rubber until you feel the spring... use the screwdriver on the spring without puncturing the seal

Customer:

ok thanks thats done

George-Allsorts :

Take out the soap drawer

Customer:

is there a retaining clip?

George-Allsorts :

There is a plastic piece in the center that you push down to release the drawer

Customer:

done thanks

George-Allsorts :

OK.. now remove the scres behind it

George-Allsorts :

Screws

Customer:

done

George-Allsorts :

Ok.. undo the screws at either end of the top of the fascia panel

Customer:

ok done

George-Allsorts :

OK.. being careful not to break the clips,,, remove the fascia panel

Customer:

ok thats done i can see 2 more screws for the front panel

George-Allsorts :

Yes .. Undo those

Customer:

done

George-Allsorts :

OK.. lift up the front panel and it should now come off

Customer:

the door lock is still attached

George-Allsorts :

Yes... when the panel comes off .. swing it round to the side.. that way you can get at the pump without the necessity to remove door lock parts or wires

Customer:

ok all out of the way now

George-Allsorts :

However, undo them from inside the door if you wish... thereby leaVING THE LOCK ON THE WIRES

Customer:

thatas what i did

George-Allsorts :

Can I ask you to now take time to assist me by clicking on the smiley faces that you can now see... This will help me as it rates my assistance with your problems and it is the only way I get credited for the assistance given to you.. This will not cost you any more money.

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