Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Can you give me the product code of the appliance please. you will find it inside the door on a label
pnc *********** s-no 33512430
Can you type the PNC again, only this time place a # ***** of it
Thanks for that... One moment please whilst I look at the information for your product
A 2002 Lavamat 74689?
OK thank you.. one moment please
OK.. do you have tools and are you ready to do this?
my dad has the tools just left for 15 minutes.. i can take instructions or if its better leave it till he is back?
That is up to you... firstly, can you tell me of you have a base on the appliance? Just tilt it back a little to have a look
what do you mean by base? its is on the side at the moment. the bottom is metal and has feet.
A cover on the underneath of the appliance
as far as i can see it is just the metal at the bottom, i think it may best to leave it till my dad is back as he has already taken some of it apart already
OK.. I'll be standing by
he should not be to long
You are welcome
yes there iis a fixed base and from what i can see the manufacturers built it from the fronf going on the clips
Hi... Sometimes there is no base, or, there is a removable one which is why I asked...Are you ready to start removing the front as requested?
yes as and when you are
Firstly, power off
done and done
bottom plastic is off and 2 screws at the bottom of the door panel is out
Open the door and remove the door seal retaining ring
then push the door seal into the washer
asking a daft question how do i remove the retaining ring?
use a flathead screwdriver
feel around the edge of the rubber until you feel the spring... use the screwdriver on the spring without puncturing the seal
ok thanks thats done
Take out the soap drawer
is there a retaining clip?
There is a plastic piece in the center that you push down to release the drawer
OK.. now remove the scres behind it
Ok.. undo the screws at either end of the top of the fascia panel
OK.. being careful not to break the clips,,, remove the fascia panel
ok thats done i can see 2 more screws for the front panel
Yes .. Undo those
OK.. lift up the front panel and it should now come off
the door lock is still attached
Yes... when the panel comes off .. swing it round to the side.. that way you can get at the pump without the necessity to remove door lock parts or wires
ok all out of the way now
However, undo them from inside the door if you wish... thereby leaVING THE LOCK ON THE WIRES
thatas what i did
Can I ask you to now take time to assist me by clicking on the smiley faces that you can now see... This will help me as it rates my assistance with your problems and it is the only way I get credited for the assistance given to you.. This will not cost you any more money.