Duncan, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Please supply me with the PNC or Prod code from the label inside the doo opening
Thanks Duncan... one moment whilst I check the composition of your appliance
Got it...thanks very much! Appreciated...
I am popping up and down from my computer so may not respond instantly...!
ZWD1680W dated April 2004I will be a few moments looking at this.. Please be patient
Ok... Looking at the parts actual appliance it seems you have a sole motor ... This motor is common requirement brush changes every 3-6yrs depending on usage... This is the most likely cause of your proble... this will stop the motor from rotating thereby causing the E52 error since the Tacho generator cannot then create a pulse to inform the main PCB that the motor is turning
Interesting....so maybe replacing these brushes would do the trick?
you'll probably find that they are now only a few millimetres long instead of the normal length of around 25-30mm
How often is the appliance used and on how heavey a load?
OK..thanks. so next questions (!) . How easy are they to investigate and remove. Where can I source them and finally how much might they cost?
Appliance is probably used to wash about 5/6 loads a week and they would be generally on the high medium side
OK.. there are a couple of types and therefore that question is not answerable fully until you have the brushes off and identified
I can't remember exactly when we bought it. when did Zanussi stop offering the model?
If you take them off I can identify them ... but the cost of replacements is usually under £20
Not sure when they stopped offering it but yours was manufacturered in 2004
Great....thank you. I probably can't do this immediately. How easy are they to remove and I can give you an idea of when this can be done. Can we keep the ticket open until after Christmas? Maybe early Jan as I am about to go away! Great timing!!
Not too difficult .. but, need to get at the motor.. I usually do them from underneath the appliance.. you'll need a 7mm spanner
Ticket open until after xmas.. I'm not sure.. I don't deal with site issues... I'm purely an engineer here to assist you
If you take a moment to rate my assistance to you so far.. use the smiley faces to do this. anything above three smiley faces will lock you into me and allow you to return at any time to chat to me further on this issue without further cost to you.
Thanks. Very happy to enter a 5! But it seems to take me out of the chat...is that what we want at the moment? How do we restart the chat at the right moment?
So the appliance has to be put on its side to do this? One can't access from the back?
Yes.. that is what you want... What that does is lock you to me.. you can always click the reply button thereafter to come back to me to see if I can assist you furthr with the issue you have
No. the appliance is either tilted backwards against something (as I do), or, it is dismantled into two pieces to do the job
I will post you a diagram showing you what I mean
Well I think I prefer the tilting solution to the dismantling one!
Unless you disagree?
That is the dismantling... but I prefer the alternative which is to support the machine either against a wall at 45 degrees or right back onto my toolbox
That's better.. the first one wouldn't work
OK...that's what I'll do...thank you very much. I'll submit now and we can reconnect later. Might be today (I need my assistant (son!) who is Christmas shopping! But more likely to be post holidays. Thank you help and Merry Christmas...
Trouble is, sometimes you have to dismantle as some of the models come with complete bases, which stops you fixing it from underneath
Likewise... have a very good Xmas and I'll chat to you when you come back
Oh...so one might have to completely dismantle? Does that need more expertise?
I will be around to talk you through it
OK...great. You preempted me! Signing out now and embarking on the next steps. thank you again..
OK... Have a good Christmas
Are we open here?
Great...thank you very much! Its a slightly different view on this thread than originally but we seem to be hooked up..
OK...here's the gen
I found the brushes and have removed one. Its very worn. Only 3 or 4mm remaining. How shall we identify the type? I can't see a way to attach a file in the chat
Can you see enough from what I sent just now?
ok..give me a few minutes to take another snap
OK.. here they are...Sole motor brushes for 91460163800When you get to the payment page.. To the left of the 'Pay by Card' button there is a link to allow you to enter a discount code.. Click on it and enter the discount code id1975 to get a discount
Thanks George...here is the other side in case you need it
Just posted you the link.. I managed to identify them from the bottoms, but the top picture confirms I had found the right onesI have just checked, and the discount code id1975 is a current one
Thank you George...I think that does it...how do I rate and close off without incurring a charge. Do I just click Rate to Finish?
thanks George...very helpful. Duncan
thanks George...very helpful..
Not sure I can close with another rating as it says I have to pay again! there doesnt seem to be a way I can do this so I may just close the page down without rating
Happy New Yea...
The Zanussi saga continues!
I replaced the carbon brushes as directed
The machine started a normal cycle but right at the end it stopped and appeared to blow a fuse – in fact the trip whole house went
Since then the machine will not start at all – no water fills and the motor does not start. The error code indicates E51 “motor power triac short circuited”
Is it worth continuing with this machine or would it be best to cut my losses and invest in a new one? This particular error would likely require an engineer and the cost of this and replacement parts would probably be significant. We think the machine is over 5 years old – probably 7 years
Many thanks steer you are able to give...
best wishes Duncan
Thank you George...rather what I feared!
Thank you George...will do. best Duncan