Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Can you post the ENr & FD from the top of the door please
no icant forward the top of door i wanted an answer to my problem so i could fix it myself if it is the catch that is something i can do. this is NOT worth the £20 i have invested.
Why have you give me a bad service?I need that number from the top of the door so that I know what machine you haveI can only give you advice when I know what machine you have..
I will try answer your problem if you can supply me with the number requested
Just to let you know... I have nothing to do with the money you have paid
I am an appliance engineer, here to help you
Now, if you would like to start again.. I will gladly try assist you in resolving the problem and getting your appliance up and running again
sd1 3n 1b
Thank you for that.. one moment please whilst I check on the parts contained within your appliance
OK.. according to the technical lists that we hold on Bosch.. this number is ***** or incorrect...Can you check the number given please and also supply the FD that should be with it... theis may help identify the exact model by date..
I do apologise, I do realise that the information stamped into the metal can be hard to see, even for me, at the best of times
Yes i also find it very hard to read, as an old guy with impaired vision.
I do understand that, believe me... I am searching our knowledge base for the model and variations of the number you gave me
SRS55C02GB/01 stamped on top of door does this help?
Excellent sir... That is the number I require to get the list of contents and diagrams to assist me... Thank you very much
Great maybe we can sort this problem thankyou George
I now have the diagrams and parts lists for your applianceWe can now do a step-by-step diagnosis to try find out where the problem liesCan you tell me if you have checked the trip-switch in the consumer fuse-box to see if the problem lies there...
the trip switch has not tripped
Thank you..So, you drained the appliance last evening and then removed the dishes from it ready for this morning .. is that correct?
yes that is correct
Thank you. I am looking at the power switch according to the information I have, it is a large round one, is that correct?
its a round button on the front of the machine
Behind that round button is a physical power switch.. Can you try it... What I need to know is, is the switch clicking and operating as it should
yes it appears to clicking and opperating as normal
OK, thank you.. One moment please
Thank you George
I am just having a look at your appliance in a little more depth... I will be a few minutes.. I have not left
ok thats fine thanks
Ok.. I have checked on the wiring and components for your appliance and it seems the you have a failed PCBThe PCB can be found on the Bosch webside Control Module 00644121
Im sorry it took so long but I needed to be sure of what the problem was
Please consider taking a moment to re-rate my assistance.. Please use the smiley faces to do this.
ok Many Thanks for your help Sorry for the inittial chat, it was my missunderstanding i did not read the text correctly, i will indeed revise my ratting for your assistance Thankyou.