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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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machine was fine last night,it was turned off and empied ready

Resolved Question:

machine was fine last night,it was turned off and empied ready for morning, this morning no power light machine does not work. yes have checked the fuse.
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

Can you post the ENr & FD from the top of the door please

Customer:

no icant forward the top of door i wanted an answer to my problem so i could fix it myself if it is the catch that is something i can do. this is NOT worth the £20 i have invested.

George-Allsorts :

Why have you give me a bad service?
I need that number from the top of the door so that I know what machine you have
I can only give you advice when I know what machine you have..

George-Allsorts :

I will try answer your problem if you can supply me with the number requested

George-Allsorts :

Just to let you know... I have nothing to do with the money you have paid

George-Allsorts :

I am an appliance engineer, here to help you

George-Allsorts :

Now, if you would like to start again.. I will gladly try assist you in resolving the problem and getting your appliance up and running again

Customer:

sd1 3n 1b

George-Allsorts :

Thank you for that.. one moment please whilst I check on the parts contained within your appliance

Customer:

thankyou

George-Allsorts :

OK.. according to the technical lists that we hold on Bosch.. this number is ***** or incorrect...

Can you check the number given please and also supply the FD that should be with it... theis may help identify the exact model by date..

Customer:

FD8710 001490

George-Allsorts :

I do apologise, I do realise that the information stamped into the metal can be hard to see, even for me, at the best of times

Customer:

Yes i also find it very hard to read, as an old guy with impaired vision.

George-Allsorts :

I do understand that, believe me... I am searching our knowledge base for the model and variations of the number you gave me

Customer:

SRS55C02GB/01 stamped on top of door does this help?

George-Allsorts :

Excellent sir... That is the number I require to get the list of contents and diagrams to assist me... Thank you very much

Customer:

Great maybe we can sort this problem thankyou George

George-Allsorts :

I now have the diagrams and parts lists for your appliance

We can now do a step-by-step diagnosis to try find out where the problem lies

Can you tell me if you have checked the trip-switch in the consumer fuse-box to see if the problem lies there...

Customer:

the trip switch has not tripped

George-Allsorts :

Thank you..

So, you drained the appliance last evening and then removed the dishes from it ready for this morning .. is that correct?

Customer:

yes that is correct

George-Allsorts :

Thank you. I am looking at the power switch according to the information I have, it is a large round one, is that correct?

Customer:

its a round button on the front of the machine

George-Allsorts :

Behind that round button is a physical power switch.. Can you try it... What I need to know is, is the switch clicking and operating as it should

Customer:

yes it appears to clicking and opperating as normal

George-Allsorts :

OK, thank you.. One moment please

Customer:

Thank you George

George-Allsorts :

I am just having a look at your appliance in a little more depth... I will be a few minutes.. I have not left

Customer:

ok thats fine thanks

George-Allsorts :

Ok.. I have checked on the wiring and components for your appliance and it seems the you have a failed PCB

The PCB can be found on the Bosch webside Control Module 00644121

George-Allsorts :

Im sorry it took so long but I needed to be sure of what the problem was

George-Allsorts :

Please consider taking a moment to re-rate my assistance.. Please use the smiley faces to do this.

Customer:

ok Many Thanks for your help Sorry for the inittial chat, it was my missunderstanding i did not read the text correctly, i will indeed revise my ratting for your assistance Thankyou.

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