Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Can you tell me what happens when you press the start button once?
Hi George, the problem has now changed and now it has got water inside and the door won't unlock - a 20 minute wash took 55 mins and the timer would not count down
it now says end, still water in drum and the lock symbol is still showing,
Can you cancel the program that you are on and see if the machine starts to drain please
now that it has stopped, if I push the cancel button again, it will start all over again, as the cancel is also the pause and start button
Press cancel for 3 seconds until the machine stops... see if the machine starts to drain... and let me know
oh and it doesn't say end anymore it has got the beginning of the timer up again
Press cancel for 3 seconds until the machine stops... see if the machine starts to drain whilst cancelling... and let me know
machine has stopped... but if I press that cancel button even for the 3 seconds, the cycle will start again - I've done it 3 times already
I'll do it if you like but have no idea how long the cycle will last this time and nothing will stop it either
Whilst the machine is actually cancelling.. is the pump running?...If the machine is already stopped, change the program to drain and then press start... does the pump run
We are trying to determine here whether or not the pump actually works.. My assumption is that this is the cause of your problem
there is no draining noise, just spinning
but the cycle is spin and drain, maybe I have to wait for a bit
OK.. now, wait until the door opens, then drain some of the water... Pull out the appliance and tilt it slightly so that you can get a pan underneath it to catch water.. then open the filter housing.. I assume you will find an oblect or two stopping the impellor from rotating
How are you getting on?
If there is nothing else I can assist you with... Please take a moment to rate my assistance.. Please use the smiley faces to do this.
oh it took ages cause the rinse 12 min cycle took over an hour... but you were right, when it stopped I emptied by the hose and then took out the filter and there was a small hair clip in there.. thank you so much.. big smiley face!!!