Hi, welcome to Just answer
Please tell me its complete E nr and PNC number
model No. WM31P No. ********* /p>
model No WM31P No. 20136613. Is this what you are wanting ? it is the info on the user handbook or do I need to get more off the machine? If so where would I find them?
Yes please give me a moment
have you also tried to clean the drain pump/hose etc ?
no, how do I do this? How would this have caused it to stop mid-cycle? Also I am concerned about being able to get the door open and take the washing out. Is it possible to do this independent of the problems with the wash cycle?
You will have to pull the washer out then check the drain hose and also clean the drain pump...after this is done and the water is out the door should open, you can then try to run another cycle, if the problem occurs again then the heating element will need replacement
washer fills perfectly fine and then starts its cycle however, it stops after that as the element wont work
Hi Kevin, is the last sentence you wrote intended for me? We are now going to do as you suggest and will get back to you with the outcome. Are you staying on line through the morning?
Yes, I was just trying to tell you why the washer will stop in mid cycle :) and yes I am available here for another 5-6 hours so please let me know how it goes
Hi Kevin, things are looking promising! We checked the drain hose and drained off about half a bucket of water and we were able to open the door (Hurrah!). However we did not find the drain pump so not yet sure if it needs cleaning. What does it look like? I wondered if I had overfilled the washer and took out half the load and started it on a new cycle. . It seems to be doing fine and I will keep a watch on it through this complete cycle and then get back in touch. Would you advise us to find and check the drain pump ? Could I have caused the problem by overfilling the washer? Many thanks for the advice so far!
Hello, great that the door is now open
this is the image of drain pump of your washer
as everything is cleaned let me know if the problem appears again, if not then yes overfilling might have probably caused this...if the problem appears again then the heating element might need replacement
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Hi Kevin, two washers have gone through without a hitch! Fantastic . Thanks for the picture of the pump, if the washes have gone through problem-free, do we need to give the pump a clean now or can we leave that job? Many thanks for excellent advise and the relief of getting it sorted! Happy new year. Angela
You're welcome Angela :) ....if it has gone through fine then you can leave that for now...Excellent feedback is appreciated if you are satisfied with my assistance....Happy New Year
That's all great Kevin. I will sign off then and thanks again. Angela