Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.You need to use a screwdriver to close the locking tab.. see the image below:
Can't make any sense of this image! Where in the tray is this photo meant to be, front? back? middle? How do I access it with a screwdriver?
The tray is all around the image... The image is just a blown-up image of the center locking part of the tray for this appliance
See the arrow shape of the locking tab?
That prevents you just pulling the tray off
No Mine does not appear to have this shape. It has a "nurled" nob in the middle/front, then a slot in the centre, somewhat like your photo, but with the first half removed.I cannot really see what is in the middle of this .
One moment please
OK.. when you are looking at the tray.. the tube should come down and attach to the right hand side, yes?
You mean the tube from the fridge? This drain hole is to the right above the tray.
OK...Get a small screwdriver or similar object and put it into the center hole at one side.. push it toward the cenetr and pull the tray at the same time
Im going to try find you a full image of the tray so that you can see what is happening
OK.. this image is the wrong way around but it is the best one I could find.. Look at the section circled
Mine is obviously an older version I now have a photo if that helps which I could email to you?
Sorry, forget last message, I now understand the picture, but cannot work out how to "close the locking tab" Where on the metal bit do I push/lift to remove the tray?
Once closed slightly.. you pull the tray towards you
I have in desperation cut away a piece of plastic to try to see what I'm meant to do and my metal part does not look like your "arrow" Photo on my computer but I'm not a techie, and I can't work out how to send a photo from my computer to your website. I know how to do it from an email address!!
No, the plastic arrow feeds through the metal part
Can you text the photo to my works number #07787182156 ?
OK Chris.. Can you not see on the first photo that you sent, that the plastic goes under the metal part and that there is a slight part on the metal that is sticking down .. This part looks to be preventing the withdrawal of the tray
do you want me to phone you?
Ok I have sorted it, but it's the most ridiculous design imaginable for something that is meant to be removed regularly. It requires both plastic sides of the arrow to be squeezed INWARDS (not down as in manual) at the same time as pulling the tray ie at least 3 hands, if not a forth to hold a torch!!! A good design for hiking belt clips maybe, but the back of a fridge ?!!! Not your fault, 'tho next time pointing out that the arrow is a plastic bit, and that you need to wedge the screwdiver at the side, between the upside down metal "U" shape and the plastic arrow and force it sideways, might have solved the problem quicker.
I have given you an OK rating because you did try to help, 'tho as I've said it's a rubbish design. I do not need to subscribe to a regular service, so I have cancelled my subscription after your payment
Ahh.. sorry, I have never had to do both sides at once.. never thought of someone else having to do it, but then again I have my strength to bully it..I will remember what you have said. And I do agree it is a stupid designI am happy with the OK.. would have liked better, but there we go... I have nothing to do with any requests for subscriptions or anything like it.I will point out your comments to the JA staff.. I am only an engineer and am here to help you only.. We work towards the better rating and not towards funds.I am glad that you got it figured out in the end.. Keep my number incase you need it in future.kind regards
Chris, just as a follow-up to this.. you may like the followingEvaporator Tray
DISCOUNTWhen you get to the Checkout page.. To the left of the 'Pay by Card' button there is a link to allow you to enter a discount code.. Click on it and enter the discount code __ id1975 __ to get a discount