Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Can you post the Product code please
product code: ZDC68560W
The product code is ZDC68560W
No sorry, that is the model number...The product code for that model should be #916096802 with either 01, 02, 03, or 04 behind it
the model number is ***** Product Code 916 096 802 01
Thanks for that
One moment whilst I check the information for that appliance please
Is the dial on the left or right of the buttons on your dryer?
The dial is on the left of the buttons. The machine type is P542967 if this is helpful.
I am trying to find out which fascia yours has.. there are 4 different ones for your product code
Have you got 12345 with a small window
or 87651234with a large window?
I could email a photo of the machine, if that was helpful. I don't have those numbers with a window. There is small clock which can give ERR if you change programme. The Serial number is ***** if this is helpful?
Yes please can you post n image here or text one to my works phone #07787182156
Thanks for that...
You have the EDR 2000
Thanks George - not obvious from labels on machine.
That is the style of machine... good to know for future reference...
Now, I can walk you through the diagnostics for your machine or give you the diagnostics sheet.. which do you prefer?
either one would do - that is if you think we can follow the diagnostics sheet?
If I send you the diagnostics, you can go through step by step to see which part of the appliance is faulty...Then you can come back to me to follow-up to let me know what the diagnostics have shown.. does that sound ok..
yes, that's fine. thanks George
Can you download it straight away as it will only be there for 5 minutes
Let me know when you have it
Hi again george.
The display read C7 and is now reading E5E
OK.. One moment please
OK.. so you used the instructions to access the diagnostics and then where did you go from there?
E5E or E53
OK.. One moment
According to the SM.. If you go into the diagnostics and then turn the dial immediately to position 11 on the dial then you will get the error code
did you do that?
We're getting E50as the reading
Press position 6 (start/pause) and position 4 (buzzer) simultaneously for at least 5 seconds: the display shows the last alarmThe E means that there is an error, The 5 means that the error is to do with the motor driving family,This means that it is likely that the inverter board for the motor has an iss or the motor triac has an issue....
E51 Motor power triac short-circuited. Motor faulty. Wiring faulty. Electronic board faulty.Cycle interrupted. E52 Intervention of motor overheating safety cut-out. Motor faulty. Intervention of motor overheating cut-out. Wiring faulty. Electronic board faulty. Power to the heater unit and reversal of the direction of rotation are interrupted. If the problem does not re-occur, the alarm is memorized and the cycle continues. If the fault persists after several attempts to supply power (about 35 min.), alarm E51 is generated E53 Motor triac "sensing" circuit faulty. Electronic board faulty. Cycle interrupted. E54 Motor inoperational. Excessive wash load. Voltage too low. Motor/transmission system inoperative. Cycle paused after several attempts at powering the motor.
Try unplugging the machine from the wall for atleast 10 minutes and then try the machine again..
E50 again means that the fault is to do with the motor
or the board that drives it
The number that is coming up is E50, so what should we do next? Do you recommend that we ring an engineer?
The motor is an inverter driven motor.... Try unplugging the machine from the wall for atleast 10 minutes and then try the machine again..Then if it doesn't respond you will need to request an engineer to call out
Keep hold of the file as it will assist any engineer that has to call out to the appliance
I must go off now as I have a booked call to do... I will be back on later if you need me thoughPlease remember to rate my assistance to you before you go off as it is the only way I get credited for helping you