Hello, my name is George; I am sorry to hear you are having problems... I will assist you with answers to your problem. I am not on the site constantly so kindly be patient whilst awaiting answers.. I will return to your question.Firstly, you need to find somewhere to store the contents of the freezer.With all content of the freezer removed, unplug the power supply to your appliance and allow it to defrost... Defrost can be done naturally over a 36hr period, or 24hr with the door open and the appliance disconnected from the power supply, or 12hr forced, with the door open and with the use of a hair dryer or other warm air implement, being careful not to distort or damage any of the plastic parts in the process.TIP** Turning-up the heat in the room will speed-up the process.TIP** Place some towels on the floor of the compartment you are defrosting to soak-up any water created during the defrost procedureOnce this is completed you can then restart the appliance.Keep an eye on the appliance; if the same problem represents itself over the space of a couple of weeks you'll need to change some parts.NOTE** If you rate my assistance to you today, I'll be able to remain with you for further assistance and required parts lists which may be needed.
Thank you for that information.. this was not apparent in your original fault information... I shall investigate your system information and diagrams and get back to you
Sorry Clive, I am going to opt out of this as I can not find any information regarding your system
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thanks for your patience,