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Ask George-Allsorts Your Own Question
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Customer Question

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Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

Can I assist you,? if so can you describe your problem and given me the model number of your applianc

JACUSTOMER-jlk4b0na- : Hi George,
George-Allsorts :

Hello

JACUSTOMER-jlk4b0na- : I have a beko dpu 8360 w condenser dryer and the drum isn't turning
JACUSTOMER-jlk4b0na- : I've taken the top off and can see the drive belt
JACUSTOMER-jlk4b0na- : its not broken or displaced and the tension is good
George-Allsorts :

One moment whilst I look at the parts in your dryer please

JACUSTOMER-jlk4b0na- : I'm not sure what else it can be
JACUSTOMER-jlk4b0na- : Sure
JACUSTOMER-jlk4b0na- : When I start the cycle I can hear the dryer making a noise as if it's drying but the drum doesn't move
George-Allsorts :

OK.. try this, Open the door, spin the drum by hand, tell me how tight it is

JACUSTOMER-jlk4b0na- : Yep it's very tight as usual
George-Allsorts :

OK... since the lid is off, try spin it from the top of the drum and as it is moving press start

JACUSTOMER-jlk4b0na- : ok
JACUSTOMER-jlk4b0na- : It doesn't move at all by itself
JACUSTOMER-jlk4b0na- : Nothing happened when I pressed start
JACUSTOMER-jlk4b0na- : Just the noise as if it was working
George-Allsorts :

OK... was the timer set when you pressed start?

George-Allsorts :

and the door shut

JACUSTOMER-jlk4b0na- : Yes
George-Allsorts :

ok.. one moment

JACUSTOMER-jlk4b0na- : Thanks
George-Allsorts :

The lights are on yes?

JACUSTOMER-jlk4b0na- : Yes sir
George-Allsorts :

OK..

George-Allsorts :

OK.. if you shut the door, set the timer to a timed program, and press start, do you hear any noises

JACUSTOMER-jlk4b0na- : Yes I hear noises
George-Allsorts :

What does it sound like?

JACUSTOMER-jlk4b0na- : It sounds like the normal noise I would hear during drying
JACUSTOMER-jlk4b0na- : but slightly muted
JACUSTOMER-jlk4b0na- : and minus the sound of the drum turning
George-Allsorts :

What... as if the fan were running?

JACUSTOMER-jlk4b0na- : yes
JACUSTOMER-jlk4b0na- : i actually have the back off
JACUSTOMER-jlk4b0na- : and the fan is spinning
JACUSTOMER-jlk4b0na- : When I say the back I mean the heating cover
George-Allsorts :

I understood that.. you have it on 'no heat' setting yes?

George-Allsorts :

Well I'm sorry, I can't do anything tonight.. If you can wait until I'm in work tomorrow I could assist further as I can then access the service manual for the product

JACUSTOMER-jlk4b0na- : I'm not aware of a no heat setting
JACUSTOMER-jlk4b0na- : Ok that would be great
George-Allsorts :

Cold air... cool

JACUSTOMER-jlk4b0na- : Thanks
JACUSTOMER-jlk4b0na- : There is no setting for cold air
George-Allsorts :

Can you post the product code for this appliance... you'll need to put a # ***** of the code to allow me to see it

JACUSTOMER-jlk4b0na- : #dpu 8360 w
JACUSTOMER-jlk4b0na- : Beko
George-Allsorts :

That is the make

George-Allsorts :

The model is dpu8360

George-Allsorts :

I need the product code which is usually a long number

JACUSTOMER-jlk4b0na- : #5023790026314
George-Allsorts :

#5023790026314 .. Cheers, ***** ***** you tomorrow

JACUSTOMER-jlk4b0na- : Thanks
JACUSTOMER-jlk4b0na- : G'night
George-Allsorts :

Got some files for you

George-Allsorts :

Hello, just to remind you .. The diagrams and service manuals are still awaiting you return