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Ask George-Allsorts Your Own Question
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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I have a Bosch washing machine Maxx WFL 2260 and the retaining

Resolved Question:

I have a Bosch washing machine Maxx WFL 2260 and the retaining / tension band has come loose and I don!t know were to replace it
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

Do you mean you do not know where on the appliance to refit it or do you mean that you don't know where you buy a replacement?

Customer: I do not know where to refit it
George-Allsorts :

You need to undo the tear shaped metal access panel at the rear of the appliance

George-Allsorts :

Behind it you will find a pulley wheel

George-Allsorts :

And a motor

George-Allsorts :

Do you understand that bit?

George-Allsorts :

Let me know when you have gained access

Customer: Access panel removed and have access
George-Allsorts :

Be careful with you hands now as the edges of the metal are very sharp

George-Allsorts :

awaiting response

Customer: have access what do I need to do.
George-Allsorts :

arae you happy with my assistance so far?

Customer: yes
George-Allsorts :

OK thankyou..

Customer: where do I instaa
Customer: where do I reinstall the band
George-Allsorts :

Taking the belt in your left hand, use your right hand to guide the bottom of the belt onto the pulley at the rear of the motor down below

George-Allsorts :

Pull it so that it becomes tight so that it doesn't come off

George-Allsorts :

now, using the right hand, place the belt against the flat of the wheel

Customer: it's not the belt it,s a metal tension band towards the front of the drum
George-Allsorts :

Ahh,,, My apologies... We start again then

George-Allsorts :

At the front of the machine

George-Allsorts :

Can you tell me .. do you know if it is the interior or exterior tension band that has come off

Customer: it is
George-Allsorts :

interior or exterior?

Customer: it is exterior to the drum
George-Allsorts :

ok.. i'll explain.. There are two.. one at either end of the door seal..

George-Allsorts :

If you open the door

George-Allsorts :

You can see the seal

George-Allsorts :

Is the front loose?

Customer: no
George-Allsorts :

Or is there a gap in the seal so that you can see the drum edge

Customer: I can see the drum edge
George-Allsorts :

OK.. Thankyou for checking

George-Allsorts :

This is going to be a task..

George-Allsorts :

You'll need to strip the front of the appliance to fix this

George-Allsorts :

are you ok to do this?

Customer: Not tonight but from the conversation I get the impression that the band need to be connect the seal to the drum is that correct?
George-Allsorts :

Yes.. I can talk you through doing the job and let you know what tools you will need to do it..

George-Allsorts :

Where in the contry do you live?

George-Allsorts :

Country

Customer: worcestershire near Redditch / a place called ***** *****
George-Allsorts :

Thats fine.. I can assist you by telephone at no extra cost

Customer: Ok can you give me your number and a time to call in the morning
George-Allsorts :

My number is #07787182156

George-Allsorts :

can yu see that?

Customer: Yes I have your number what time would you like me to contact you
George-Allsorts :

I am in the hospital in the afternoon so I would suggest morning or evening.. which is your preferrance

Customer: What time suits you best
George-Allsorts :

Try at about 10:00am

Customer: that fine talk to you then goodnight and thanks for pointing me in the right direction
George-Allsorts :

OK.. Have yourself a good evening

George-Allsorts and other Appliance Specialists are ready to help you