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Michael
Michael, Customer Service
Category: Appliance
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Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Hi, My de dietrich touch control hob has suddenly stopped

Resolved Question:

Hi, My de dietrich touch control hob has suddenly stopped working, when turned on only half of the words/figures show and will not go any further, any ideas Wendy Watts
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi Wendy,
I am sorry to hear that.
May I have the full model of your hob?
Also how old the hob is?
Does it heat anything?
Thank you Wendy.
Tech Michael
Customer: replied 2 years ago.

Hi, The model we think is DT1304JE1 and is about 6/7 years old. No does not heat as cannot turn on. After the initial turn on, only half of the figures are showing and it seems locked after that. Hope this helps.

Expert:  Michael replied 2 years ago.
Hi Thanks Wendy yes thats the # ***** needed!
In this case the main control board on this hob has failed and will need to be replaced.
Its a pricey part about $200.00 for the board.
Maybe a bit less depending on your exact area.
If you want o fix this and are handy with a few basic tools I can help you with this repair as well.
I would likely replace the hob due to its age and cost of the part. But if you would like to make this repair please let me know and I will find the best place to get that part.
I will stick with you until you decide what to do, please don’t forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you and have a Happy New Year!
Tech Michael
Customer: replied 2 years ago.

Thank you for your prompt reply, if we went ahead with a new board, how long will that be and is it easy to deal with?

Expert:  Michael replied 2 years ago.
Hi, yes you should be able to get the part pretty quickly.
The best place to check for this is this site: http://www.4de-dietrich.co.uk/
But its best to call for this part: Order by Phone: 0844 55 72 510.
I will help with the repair no soldering involved;-)
Please rate kindly at this point I will be here when you want to chat.
Thank you
Tech Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9329
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
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