Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.I'm sorry to hear that your having problems.. when did this start?
Was there any form of power cut around that time?
It seems the grill and the oven are on the same control knob on your oven .. is that correct?
Behind the back panel of the cooker, there is a Fire Safety Device called a Thermal Cutout ... The most likely source of your trouble is this... You'll need to get someone to test this for continuity.. If continuity is not there then this will need replacing.. If continuity is there then the source of your problem is likely the selector switch behind the control knob
I can get you part numbers for these parts so that you can order them when required.. would you like me to do this?
One moment please
The thermal cutout on this model is round and has two wires coming from it... It is a by-metal product.. Here is a direct link to the Thermal Cutout
The thermal cutout is likely the cause of the problem... That company offers a discount if you use the code - id1975 when checking outDISCOUNTWhen you get to the Checkout page.. To the left of the 'Pay by Card' button there is a link to allow you to enter a discount code.. Click on it and enter the discount code __ id1975 __ to get a discount
And here is a link to the Oven /Grill Selector Switch for your model from the same company
That is what the Therma Cutout looks like
No.. The thermal cutout operates prior to the selector switch...
Usually, something causes it to go, like an element blowing, or a fan not working
yes.. in the event of a mishap it cuts the power to both
I cannot see the drawings for your appliance, but that type selector covers both...
Check the grill element for continuity whilst you are there.. If the element has blown it will need replacing
Your grill / oven has a double element
Did you check the continuity of the thermal cutout?
If the element is ok, and there is no fan, it is possible for the TC to fail on there own.. check it and come back to me...I am around most of the time in the evenings