I have a gas hob /electric oven the model 110 Smeg Range.
We purchased from Homebase when buying a new kitchen, we were advised that this was far superior to my first choice Rangemster ( I previously had a rangemaster years and in all my years never had an oven looking like this...I had a professional cleaner once a year after the first 5 years and the rangemaster came up like new)
Our Kitchen has been installed and we are having tweeks undertaken in mid january ...say no more....by Homebase ...! I was persuaded by the salesman that the Smeg is the way forward I am very upset that it is in such a state.. it really is bad.. also, I cooked an 18lb turkey in the same overn ECO/180/200 mark and it was so very cooked at least 2 hours before the time ( 20 mins to the lb + 20 mins) So sorry to bore you but am so dissappointed in the whole cooker. I have honestly only cooked 4 roasts in this oven and it is plastered...
Michael I now have an engineer coming out to me on FRiday to look at and possibly replace the faulty? oven censur. I have also tried to contact and speak to the Head Office direct as I am unsure if I should get this one repaired ?? or request a new range altogether as the engineer won't clean the oven to the original look and then who pays cleaning if indeed it can be restored to original look. ?? I got through to the switchboard and tried to explain the situation but the young lady just put me back through tothe service provider who has then emailed direct to ask head office to contact me. am still waiting regards joy
i will try many thanks joy
again well the engineer came out and tested thermostat mins in the oven and it worked fine...so he put in a report and basically said found no fault no further action I called Smeg and they confirmed that however, said we canot help further, try an oven cleanetr and try the steam clean action again !! but sorry cannot help. So hubby is going to try an oven cleaner ( brillo) and again the 18 minute steam action of the oven but I doubt it will shift the firmly stuck on grease splashed etc. hey ho looks loke I am stuck with it. thanx anyways regards joy
I may sit down at the weekend and write a letter as on the phone they are truly not interested don't suppose you know where I could write to would you thank help you can give regards joy
I will try and do this at weekend thank you advice will let you know how I get on
brilliant service by the way