How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask canuck the pro Your Own Question

canuck the pro
canuck the pro, Plumber
Category: Appliance
Satisfied Customers: 2667
Experience:  Plumber
64367226
Type Your Appliance Question Here...
canuck the pro is online now

I have just purchased a nearly new uef8000 led television.

Customer Question

I have just purchased a nearly new uef8000 led television. I want to mount it to my wall but it did not come with the wall mount adaptors. Any idea where I can get the adaptors. I can get the mount wnm 2000a or similar but I've been told this will not come with the mount adaptors.
Please help cos it's a great tv
joe
Submitted: 1 year ago.
Category: Appliance
Expert:  canuck the pro replied 1 year ago.
Customer:

Hi, my name is ***** ***** I have been in the home improvement and repair field for 20 years. I will be very glad to help you today. Have you gotten the wall mount yet? When you say adapters do you mean the screws for the back of the tv?

JACUSTOMER-1oi25y5q- :

yes at the back of the tv there are two top holes which need an adaptor before it can take a screw. This adaptor normally comes with the tv but i don't have it as it was purchased nearly new

Customer:

Oh I see. So the hole for the screw is not threaded, right?

JACUSTOMER-1oi25y5q- :

yes that's the problem

Customer:

Well what has happened is the previous owner was trying to mount the tv and put the wrong size screw in and pulled the threaded grommet piece out. The tv would need some minor surgery to fix that.

JACUSTOMER-1oi25y5q- :

no that's not correct. The adaptor is specifically made to provide a thread

Customer:

The adapter that was there yes.

JACUSTOMER-1oi25y5q- :

yes the tv comes with the adaptor but its missing. So I'm looking for an alternative. Samsung do not sell this separately

Customer:

The part that the wall mount adapter would attach to on the tv should already be threaded. Yours is not? Is it an anchor like in this video? Here

JACUSTOMER-1oi25y5q- :

I've already seen the video. The tv used is a different model which is already threaded mine is not unless the adaptor is used. check http://downloadcenter.samsung.com/content/EM/201406/20140602143850733/[UF8000-XU]BN68-04794F-06ENG-1105.pdf

JACUSTOMER-1oi25y5q- :

check pages 24 and 28 for a view of the adaptor

Customer:

I see. That is strange and silly. I would call Samsung and just have them send them. I am sure they would send them for free. I have not seen a tv with special adapters like that.

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.