Hi, welcome to Just answer
It seems that the pump is blocked or is bad and needs replacement...with the appliance unplugged you will have to take off the top and side panels to check the pump...also make sure everything (all hoses) attached to the pump are clean and clear..After this make sure to clean the condenser and the ducting attached to it..Please let me know how it goes
If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks
We've removed all of the screws at the back and on the top of the side panels but we can't get the panels off. Do you know if there are screws underneath?
you can just slide the panels to pull them off
if the screws have been removed
Do you mean pull them from the back?
no the top and side panels come off so that you can check everything
Sorry I meant to slide the panels off do you pull them towards you from the back or pull them up. We still can't manage it either way.
Hello are you there?
Are you still there?
after the screws are removed it usually slids off
Upwards or towards the back?
I mean that is how it should come off so that you can clean everything inside
It's not happening. Is there likely to be anything underneath that would stop it?
there might be a screw, you can lay it on its side to check
Ok thanks we'll have a look
please let me know how it goes
Thanks. There are screws underneath
This is ridiculous. We've taken off the screw at the bottom and a screw next to the container drawer and it still won't come off. Something near the front panel seems to be stopping it but can't see any more screws
Well I believe more likely cleaning will solve the problem, if you are unable to do it then it is always better to get this done by a tech
We've just realised we would have to take the whole control panel off to get the sides off. Bosch obviously don't want us to get the sides off easily. We're going to give up now. I've looked after this machine really well and I really can't see anything to clean on there.
The sides just come off...don't know why it was Poor service as that is what that has to be done to solve the problem...let me know if you need further help...Thanks