Hello Elaine, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Please wait a moment whilst I have a look at which way your system is built and what parts are in it
Elaine.. your model doesn't seem to be listed...Can I ask you to let me know the FD of the appliance which should help to find the details I need... The FD should be near to the ENr you gave
Thank you for that.. One moment please
Elaine.. Can you check the ENr you have given... The best way to take the ENr is from the top of the door.. The ENr is usually stamped into the meta
ahhhh!! 57 not 37
Thank you very much for that.. I shall be a moment as I look at the information I need
I have now had a look at the appliance you have ..
Can you tell me have you tried the reset on the appliance
Of the three buttons to the right.. you need to press and hold button 1 & 3
OK.. let me know what happens and what you hear
OK... When you pressed the two buttons.. did the appliance start to pump out..
and did you wait until it finished and stopped.. approx 1-2 mins
or did it not stop after 2 mins?
Ok.. thank you for checking that for me... This is usually the result of water leaking into the base of the appliance...Have you got someone who can remove the appliance for you to investigate this problem ?
Can you open the door for me, check that the water has entered the appliance and that the tank is full
One moment please
If what you are hearing is the pump running continuously, then there is water in the base... but this should produce a fault codeIf what you are hearing is the wash-pump running continuously, this indicates a failure of the pcb as the pump is not supposed to run until water is in the systemHowever, if what you are hearing is a very light buzz of the water inlet, then there could be a blockage at the inlet of the applianceIn either case, the appliance will need to be removed for further investigation
Once you have had this investigated, please come back to me if you need parts numbers or further advice...Once you have rated, you can use the same link to return to me..