Appliance Repair Questions? Ask a Technician for Answers ASAP
Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Can you supply the PNC or Product code from the label in the fridge please
Thanks for that... Let me just go and get the information and diagrams for your system
Can you tell me .. is yours a 2008 or a 2011 model?
Thanks for that... one moment please
Can you check at the rear of the appliance to see if the Compressor is running
OK.. Thanks.. Can you tell me the temperature in the freezer
Can you wait until it reaches -16 and then let me know if the flap has opened to allow cool air into the fridge please
I personally would allow it to do it naturally, however, if you feel you do not have enough time to wait then please do so
Has the appliance reached tempeature yet?
OK.. how long was the appliance switched off for?
Ahh.. ok.. that means it will take some time to get down to temperature
come back to me when it has reached -16.. but if I am not here, don't worry, as I will come back later
OK.. leave it a while more.. We need the temperature in the freezer to cool a little more.. If you can feel air being blown into the fridge section then that means at least bot the thermostat and the fan are working
The freezer does have a defrost mode that comes on evey so often
If you consider yourself capable to understand it and not to jump the gun and try doing things before otehr things have finished their tests I will send you the Service Manual for the appliance so that you can get a better understanding of the way it works
I'll put a link here so you can download the manual from my system.. when I put the link here I will leave it for just a few minutes and then remove the file again so that it does not go public
Here it is
Do you have it?
I have removed access to it again
Well, it seems the fan is working, and the defrost system is ok.. We need to look at the entry system to the fridge and also check the temperature of the compressor
+4 is a good fridge working temperature, but the freezer should move a little cooler yet... However, we can consider it working
you are welcome