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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 996
Experience:  Worked on appliances for more than 15 years
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I have a Neff H5972A0GB and when I try to use the microwave

Resolved Question:

I have a Neff H5972A0GB and when I try to use the microwave it switches off after 3 seconds? All the other functions seem to be working fine.
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me the age of this unit

Customer:

Approximately 6 years old

KevinWhiteJA :

Is it also making any unusual sound ?

Customer:

No

KevinWhiteJA :

OK, prior to this it was working fine ? I mean heating fine ?

Customer:

Yes, we usually use it for porridge in the morning and that turned out OK

KevinWhiteJA :

OK, so for those 3 seconds the control lights up and then it goes completely dead ?

Customer:

Yes it just switches off. When we tried it two or three times the "appliance cooling" sign came on.

KevinWhiteJA :

OK, the problem seems to be with the magnetron that is bad and needs replacement...after few seconds it should kick in as it is responsible to create heat...

KevinWhiteJA :

as it wont start so that microwave turns itself off

KevinWhiteJA :

this is not a DIY as the appliance has high voltage even when unplugged... replacement will cost around £90 + labor

Customer:

thanks

KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

Customer:

No that's fine. I shall now weigh up the options of getting the repair done or replacing the oven.

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