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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 962
Experience:  Worked on appliances for more than 15 years
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water comes into washing machine ZWD12270W for few seconds

Resolved Question:

water comes into washing machine ZWD12270W for few seconds then stops Tried drain and same happens and dryer same too. It worked fine this morning
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

How old is this appliance and have you tried to clean the water inlet valve/hose ?

Customer:

about 6 years max old. Not sure about inlet hose but cleaned pump near floor. I am old and a bit scared to do more and water is coming in for a few seconds. Also machine stops on any programme including dryer

KevinWhiteJA :

OK, so it starts and then fills water and will stop after few seconds

KevinWhiteJA :

is that correct ?

Customer:

can you answer by typing as I don't know how to chat

Customer:

yes and any programme starts then stops after a few seconds

KevinWhiteJA :

OK, does it have a time display or it only has LEDs ?

Customer:

the drain is 2 minutes I usually do 30 minute wash but all times are doing the same. spin iis 12 minutes and dryer you press what you want

KevinWhiteJA :

I mean is it a digital time display or yours has LED display ?

Customer:

I think it must be digital. What is led display?

Customer:

the user guide doesn't say but the dial has settings for synthetics eco etc and the time comes up in a small bar to say how long it will take

KevinWhiteJA :

Alright then lets see if it gives an error code...Unplug the washer and plug it back after 2-3 minutes...then select any programme except the first one...close the door and wait for one minute, after this press and hold the START/PAUSE button and the button located at the left of it for few seconds...a error code should be displayed, please tell me that error code.

Customer:

e

Customer:

Ed4.

KevinWhiteJA :

Error ED4 indicates problem with the dryer PCB, main control board or the wiring

KevinWhiteJA :

sometimes a faulty heating element can also cause this error

Customer:

OK So I need someone to come to look at it - or would a new machine be better?

KevinWhiteJA :

from what you have described it is probably the element that will need replacement

Customer:

Would that cost much?

KevinWhiteJA :

If it is the element it will cost around £50 + labor

Customer:

OK Thanks for your help. I needed an idea what was wrong and now I know. Have a good New Year

KevinWhiteJA :

You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Happy New Year :)

KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 962
Experience: Worked on appliances for more than 15 years
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