How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1464
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

Trying to find out why my Hoover VHC681B won't work

Resolved Question:

Trying to find out why my Hoover VHC681B won't work before phoning a repair technician.

Submitted: 2 years ago.
Category: Appliance
Expert:  Dales-Electronic replied 2 years ago.
Dales-Electronic :

Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries

Customer:

More info, the lights do not pause they are continuous, the drum does heat in the 5 minutes it works. The filter is cleane the condeser unit is clean and the water reservoir is empty

Dales-Electronic :

I need you to just do this for me, firstly run the appliance empty with no clothes in and tell me what happens?

Customer:

Will just do that now

Customer:

It is currently running as it has done, it may take 5 minutes to see if it goes off again, would a mild thump noise as it goes round be anything to do with it? I haven't noticed it before but that's not to say it hasn't always been there

Dales-Electronic :

No the thump is normal, the drum runs on wheels the thump is where the join in the drum runs over one of the wheels

Customer:

Same as before with items in, has stopped with the 6 lights and the start light flashing, I think the noise is usually there

Dales-Electronic :

OK next stage leave it for about 15 mins and then restart it, tell me if it will restart?

Customer:

ok

Customer:

Started up fine

Dales-Electronic :

OK next can you confirm that it is actually rotating in both directions?

Customer:

yes it is

Dales-Electronic :

OK there is a sensor built into the motor that stops it overheating when the motor becomes faulty or is overloaded, what is happening here is that the sensor is shutting the appliance down after the 5 minute period is reached. Hang on and I will check the price of a new motor for you.

Customer:

Can I just comfirm that it could not be the sensors have become faulty?

Dales-Electronic :

Im just checking what sensors it has but a sensor would not be time dependent and you stated that all the filters etc had been cleaned out so as long as the motor was turning they should not have caused a problem, much more likely with sensors to shut down at start up rather than in mid cycle

Customer:

ok thanks

Customer:

I have to go, I will research new motors. thankk you

Dales-Electronic :

OK I cant get access to the parts sites at the moment but I would think you are looking at about £60 for the motor and then fitting if you didnt want to do it yourself ~ Ian

Customer:

Smashing thanks, bye

Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1464
Experience: I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Dales-Electronic and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.