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Plumberpro
Plumberpro, Home Appliance Technician
Category: Appliance
Satisfied Customers: 634
Experience:  Heating and hot water heating appliances experienced
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Honeywell CM67 it appears not to control the heating any

Customer Question

Honeywell CM67
it appears not to control the heating any longer heating does not respond to off, manual or auto
Submitted: 1 year ago.
Category: Appliance
Expert:  Plumberpro replied 1 year ago.
Customer:

Hi .can you take the room stat off the wall and take it to the reciever?

Customer:

When you turn thevheatingvon and off do the lights on the reciever change?

JACUSTOMER-6mahu2qg- :

It reads 22.5 and the lights do come on and off

Customer:

Ok . use the arrow up button and take it to Max. Does the heating come on now

JACUSTOMER-6mahu2qg- :

the heating is on and is so hot it does not go off when placed on off

JACUSTOMER-6mahu2qg- :

i had to and turn it down from the boiler

Customer:

So , the cm67 is working?

JACUSTOMER-6mahu2qg- :

i won't say it is because it no longer controls the heat

Customer:

Dobyou mean it won't turn off?

JACUSTOMER-6mahu2qg- :

the heat is on consistently it does not go off even when the themostat is on the off position

Customer:

Ok . can you use the button down button , press till it goes to minimum. Does it turn off?

JACUSTOMER-6mahu2qg- :

it stops at 5 and still is on and does not go off

JACUSTOMER-6mahu2qg- :

on manual setting and when place on off it still does not go off

Customer:

Ok , on the reciever can you press the override button. Does the heating turn off then?

Customer:

The light should go red

Customer:

Sorry , think the light just goes off

JACUSTOMER-6mahu2qg- :

i do not see an override button

Customer:

On the receiving unit , should be a button

JACUSTOMER-6mahu2qg- :

nope

JACUSTOMER-6mahu2qg- :

i can take a picture and send to you

JACUSTOMER-6mahu2qg- :

it is the CM67

Customer:

Ok , thanks

JACUSTOMER-6mahu2qg- :

sorry it is not letting me attach the photos

Customer:

Ok , are you pressing the paperclip symbol?

JACUSTOMER-6mahu2qg- :

yes

Customer:

You may be able to copy and paste it

JACUSTOMER-6mahu2qg- :

i have tried every way and no luck

Customer:

Full Size Image

Customer:

Does your reciever look like this?

JACUSTOMER-6mahu2qg- :

Full Size Image

JACUSTOMER-6mahu2qg- :

yes

JACUSTOMER-6mahu2qg- :

i tried to paste the photo and still no luck

Customer:

Ok , the grey button is the override. Press that and see if the heating turns off

JACUSTOMER-6mahu2qg- :

Full Size Image

JACUSTOMER-6mahu2qg- :

at last

Customer:

I can't see an image

Customer:

Did you press the grey button on the reciever?

Customer:

The way I copy and paste . I get the image up , press right click , copy image , then paste into the writing box. But you probably have done that

Customer:

Hi , most likely its the reciever box that's faulty . as theyvatevoften the part to go wrong . just wanted to double check that it wasn't by our boiler PCB

JACUSTOMER-6mahu2qg- :

yes the boiler is working fine and is the one regulating the heat right now

JACUSTOMER-6mahu2qg- :

sorry in a meeting as well

JACUSTOMER-6mahu2qg- :

i really wanted to know if there was a way to reset the themostat and then reconfigure it and see if it will kick it back to work

JACUSTOMER-6mahu2qg- :

it has been idle since May re not used so i don't know if it lost its configurations

Customer:

Ok , yes there is . I understand the meeting thing, no probs . just trying to find the reset procedure , 5mins , thanks

JACUSTOMER-6mahu2qg- :

ok thank you

Customer:

Put slider to off, press 3 4 and I simultaneously, this should get you into installer mode

JACUSTOMER-6mahu2qg- :

3,4 and I

Customer:

Use arrows to get to 16 factory in reset

JACUSTOMER-6mahu2qg- :

sorry is the last one 1 or I

JACUSTOMER-6mahu2qg- :

it only goes to 1 or 0 and have I:CL showing

Customer:

i

JACUSTOMER-6mahu2qg- :

with the spanner and 1 subscript

JACUSTOMER-6mahu2qg- :

i think it is in installer mode but does not let me go to 16

JACUSTOMER-6mahu2qg- :

all i see is as follows

JACUSTOMER-6mahu2qg- :

spanner with 1 then I:CL 1 flashing

Customer:

Did you put slider to ff ,press 3 and 4 and i simultaneously

JACUSTOMER-6mahu2qg- :

i slide it to off and the pressed 3 4 and i simultaneously

JACUSTOMER-6mahu2qg- :

i can try it again

Customer:

Ok

JACUSTOMER-6mahu2qg- :

same thing

Customer:

OK . I am reading this from the manual . let me have another look

JACUSTOMER-6mahu2qg- :

will send you another photo

Customer:

Ok . oncevyou get to tat display , did you press the arrows ?

Customer:

I cl , 1 flashing?

Customer:

Ocevthose buttons are pressed together you should get 1 op come up on the display

JACUSTOMER-6mahu2qg- :

Full Size Image

Customer:

Just a box with a small logo.

Customer:

Hi , give me a few mins please , thanks

JACUSTOMER-6mahu2qg- :

sorry not sure why it is not attaching not sure how else to send it

JACUSTOMER-6mahu2qg- :

ok

Customer:

Hi , can you try this . press the button on the reciever .red led should be on . press and hold button for 15 seconds till starts to flash. Then press and hold button again until starts to flash a different speed . this will put it into the connection mode. Get the room stat and press the arrow buttons and button 1 together . this should connect the two . then press the arrow up and down buttons to confirm its working

Customer:

Slider should be in the off position

Customer:

After this put slider into auto

Customer:

If that doesn't work for you , I will phone Honeywell in the morning if that's ok

JACUSTOMER-6mahu2qg- :

hi did not work so please call honeywell thanks

Customer:

Hi . just spoke to Honeywell. The reciever must be off , no led lit. Turn off by pressing the button. Then get the room stat , take it to the reciever. Put it to off .press arrows up and down and button 1 all at the same time.this should recconect the two . put to manual and use arrows up and down to turn on and off

Customer:

[email protected] send photo here.

Customer:

Without the hash

Customer:

Hi . Honeywell have sent me the info , took a while . would you like me to send it to you by email?

Customer:

https://docs.google.com/file/d/0B7cGLsNJ60E7bEdTdDZLY3d6dzA/preview

JACUSTOMER-6mahu2qg- :

thank you very much will await the docs

Customer:

Hi , should receive it soon . I could have written it all out but the room for error was there. Any probs let me know. Also could you please rate me after, thanks

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