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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Hi I have a Beko Fridge freezer with an E4 error - heater defrost

Customer Question

Hi I have a Beko Fridge freezer with an E4 error - heater defrost failure. How much is it likely to cost to get an engineer out to fix that.
What is the effect of a heater defrost failure?
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

Have you tried a manual defrost to see if it is just that the system could not cope?

George-Allsorts :

Engineers cost different amounts depending where you are in the country

JACUSTOMER-4cafl796- :

I am in Southampton. No not tried a manual defrost as I have no idea what a heater failure means.

George-Allsorts :

defrost problems in a system could be for many reasons .. not just the defrosting system parts,, an engineer would need to assess the cause of the fault befor ordering parts that may not be needed

JACUSTOMER-4cafl796- :

OK so best things is try a manual defrost and then call out an engineer

George-Allsorts :

Yes..

JACUSTOMER-4cafl796- :

and is the only effect it doesnt defrost automatically anymore

George-Allsorts :

yes.. but sometimes, the defrost will work afterwards.. .. either way, youwill need to defrost for any work to be done in either case

George-Allsorts :

to defrost manually:

George-Allsorts :

Firstly, you need to find somewhere to store the contents of the freezer.
With all content of the freezer removed, unplug the power supply to your appliance and allow it to defrost... Defrost can be done naturally over a 36hr period, or 24hr with the door open and the appliance disconnected from the power supply, or 12hr forced, with the door open and with the use of a hair dryer or other warm air implement, being careful not to distort or damage any of the plastic parts in the process.

TIP** Turning-up the heat in the room will speed-up the process.
TIP** Place some towels on the floor of the compartment you are defrosting to soak-up any water created during the defrost procedure

Once this is completed you can then restart the appliance.

JACUSTOMER-4cafl796- :

OK thank you very much.

George-Allsorts :

Hope this helps... If you require a fridge engineer in the Southampton area , just let me know

JACUSTOMER-4cafl796- :

If you know a good one that would help

George-Allsorts :

Let me know your postcode

JACUSTOMER-4cafl796- :

SO40 2WB

George-Allsorts :

One moment

JACUSTOMER-4cafl796- :

thanks

George-Allsorts :

There are only two on our lists for your area that have registered for refrigeration:

David Morcom
Wimborne
Phone: 07788 288481
Mobile: 07788288481
___________________________________

Southampton Appliance Repairs Ltd
Southampton
Phone: 02380982377
Mobile: 07595998677

JACUSTOMER-4cafl796- :

OK thank you for your help George

George-Allsorts :

welcomeYou're very

George-Allsorts and 2 other Appliance Specialists are ready to help you