Think I may have sent you an incomplete message
The push button does not feel as if it is making any kind of contact either as a mechanical release or to activate an electronic lock.The button is front mounted and is not obscured by the work top. The whole assembly can be pulled forward clear of the worktop providing rear access
The model is a Hoover Performa 1100 / WA110
I have replied to a previous request
Ok,It sounds like the lock may have has broken.Disconnect from the mains
Remove the lid and lean the machine back at 45 degrees
First, look at the push button mechanism. It may have become dislodged, in which case refit it.
If that looks ok, Look inside towards the door lockYou’ll see the latch sticking through the lockSlide this across and the door will open
If you need more help, please just ask me.
In the meantime,
Can I ask you to take a moment and rate my responses so far? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.This will not close your question and you can still come back to me if you need more helpThanksRob