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Ask George-Allsorts Your Own Question
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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we have a hotpoint washing m/c model WF250, stops through cycle

Customer Question

we have a hotpoint washing m/c model WF250, stops through cycle and door lock light flashes
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

How long has the appliance been doing this?

JACUSTOMER-bwasgexl- :

3 washes

George-Allsorts :

Ok... The problem you have can be a failing door lock, but, is is more likely to be and is certainly indicative of the motor brushes being worn down...

Please check this, as proceding to was with the aappliance in this condition can damage the pcb of the appliance.

JACUSTOMER-bwasgexl- :

so I will have to call an engineer out or can I do this myself?

George-Allsorts :

Are you physically capable to remove the motor of the appliance?

George-Allsorts :

To do so you would remove the rear cover of the appliance, uncouple some wiring and undo two bolts

George-Allsorts :

I can suggest an appliance engineer if you feel you can not do this

JACUSTOMER-bwasgexl- :

yes, have had to clean the filter underneath and at the back of the m/c a couple of times and I'm a bit mechanically minded

JACUSTOMER-bwasgexl- :

engineer local to Bracknell?

George-Allsorts :

You can find the motor brushes screwed to the motor... there should be one at either side.. unscrew them and check the length of the carbons

George-Allsorts :

Postcode?

JACUSTOMER-bwasgexl- :

rg12 7ra

George-Allsorts :

One moment please

George-Allsorts :

Bracknell Appliances Repairs
01344 608330

George-Allsorts :

Is that enough for you to be going on with?

George-Allsorts :

I would suggest that you try looking at the length of the brushes before doing anything... Then come back to me

JACUSTOMER-bwasgexl- :

filter was blocked, there was a baby wipe jammed above the filter, didn't find it until I had washing m/c on its side.

George-Allsorts :

That would fall under the same category as the motor cannot turn as the machine cannot pump out..

OK, well done for finding that.. I presume that the appliance is working now?

If so, whilst you have the machine disabled, check the motor brushes anyway; it'll save you a future job.