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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
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My Neff S5453X1GB/74 will just not turn on .. had it

Customer Question

My Neff S5453X1GB/74 will just not turn on .. had it for 7 years and never missed a beat. Its not the fuse. Any ideas ?
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
Customer:

Hi, welcome to Just answer

Customer:

so is it completely dead with nothing on it or it comes on but wont start the cycle ?

JACUSTOMER-34bdoe1x- :

completely dead

JACUSTOMER-34bdoe1x- :

it was running and then stopped mid cycle

JACUSTOMER-34bdoe1x- :

now won't turn on at all

JACUSTOMER-34bdoe1x- :

i took out the remaining water and checked no usual blockages

Customer:

OK, with the appliance unplugged just pull it out and tip it on its back by around 45 degrees

Customer:

please let me know if water comes off from the base after you have done this

JACUSTOMER-34bdoe1x- :

its built in .. may take a moment to check if thats possible

Customer:

ok sure

JACUSTOMER-34bdoe1x- :

yup ... sorry can't do that

Customer:

OK, and you have already cleaned it by removing the base of the unit ?

JACUSTOMER-34bdoe1x- :

base unit being filter cylinder ?

Customer:

yes the drain pump filter

JACUSTOMER-34bdoe1x- :

yes

Customer:

OK and for how long has it been left unplugged ?

JACUSTOMER-34bdoe1x- :

its not unplugged .. i don't actually know where the plug is ... i have a fuse spur to turn it on and off. I haven't actually turned it off yet.

JACUSTOMER-34bdoe1x- :

can do now

Customer:

OK please do

Customer:

plug it back after 3-5 minutes

Customer:

I mean turn it on after few minutes

JACUSTOMER-34bdoe1x- :

ok

JACUSTOMER-34bdoe1x- :

turned on but nothing

Customer:

OK, the problem is either with the main board or the power board that is bad and needs replacement

JACUSTOMER-34bdoe1x- :

ok thx

Customer:

if you want to check it yourself then with the dishwasher out and unplugged...take the rear cover off and check where the main cable enters...check to see if the main board is not burnt out

Customer:

the main board will cost around £120 while the power board will cost around £90

Customer:

You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

Customer:

If you have further questions I will be pleased to assist you – please use the REPLY link for further
assistance..Please remember to RATE my answer Excellent or Good Service ....Thanks