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Ask George-Allsorts Your Own Question
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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orange light has come on the freezer green one gone out

Customer Question

orange light has come on the freezer green one gone out
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

Can you give the product code please

JACUSTOMER-m72mqdv8- :

don't know where to find it

George-Allsorts :

The product code and model numbers will be on a label on the rear or on the side of the appliance

JACUSTOMER-m72mqdv8- :

Product Number *********** /p>

JACUSTOMER-m72mqdv8- :

Model Number ECN2247/BN1225

George-Allsorts :

Can you put a # ***** infront of the number and type it again please

JACUSTOMER-m72mqdv8- :

#92067241002

George-Allsorts :

Thankyou for that .. One moment please

George-Allsorts :

The ***** *****ght on this model remains lit to indicate that the temperature inside the appliance is correct and low enough storage of frozen food. If the temperature is too high in the appliance the light will go out.

JACUSTOMER-m72mqdv8- :

There is a green light that is usually on but this has gone out and hasn't come back on

JACUSTOMER-m72mqdv8- :

Also, the food inside is starting to defrost

George-Allsorts :

The green light is usually the power indicator, but you must have power if the ***** *****ght is lit

George-Allsorts :

What setting is the thermostat on?

JACUSTOMER-m72mqdv8- :

Temperature 4

JACUSTOMER-m72mqdv8- :

There is a button under the ***** *****ght which is pushed in

George-Allsorts :

I can send you the manual for the freezer if you wish?

Have you tested the internal temperature of the freezer with a thermometer?

JACUSTOMER-m72mqdv8- :

Yes please

George-Allsorts :

Manual for ECN2247

George-Allsorts :

Can you hear the compressor running at the rear of the appliance?

George-Allsorts :

Have you sorted the problem yet?

George-Allsorts :

Do you require any further assistance?

George-Allsorts :

Can I give you any further assistance with this problem?