How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask George-Allsorts Your Own Question

George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
19471162
Type Your Appliance Question Here...
George-Allsorts is online now

orange light has come on the freezer green one gone out

Customer Question

orange light has come on the freezer green one gone out
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

Can you give the product code please

JACUSTOMER-m72mqdv8- :

don't know where to find it

George-Allsorts :

The product code and model numbers will be on a label on the rear or on the side of the appliance

JACUSTOMER-m72mqdv8- :

Product Number *********** /p>

JACUSTOMER-m72mqdv8- :

Model Number ECN2247/BN1225

George-Allsorts :

Can you put a # ***** infront of the number and type it again please

JACUSTOMER-m72mqdv8- :

#92067241002

George-Allsorts :

Thankyou for that .. One moment please

George-Allsorts :

The ***** *****ght on this model remains lit to indicate that the temperature inside the appliance is correct and low enough storage of frozen food. If the temperature is too high in the appliance the light will go out.

JACUSTOMER-m72mqdv8- :

There is a green light that is usually on but this has gone out and hasn't come back on

JACUSTOMER-m72mqdv8- :

Also, the food inside is starting to defrost

George-Allsorts :

The green light is usually the power indicator, but you must have power if the ***** *****ght is lit

George-Allsorts :

What setting is the thermostat on?

JACUSTOMER-m72mqdv8- :

Temperature 4

JACUSTOMER-m72mqdv8- :

There is a button under the ***** *****ght which is pushed in

George-Allsorts :

I can send you the manual for the freezer if you wish?

Have you tested the internal temperature of the freezer with a thermometer?

JACUSTOMER-m72mqdv8- :

Yes please

George-Allsorts :

Manual for ECN2247

George-Allsorts :

Can you hear the compressor running at the rear of the appliance?

George-Allsorts :

Have you sorted the problem yet?

George-Allsorts :

Do you require any further assistance?

George-Allsorts :

Can I give you any further assistance with this problem?

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.