Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Was the dirty water in the condition that you would think it hasn't been draining or was it dirty in the respect of being mid-wash?
hi George, it was dirty as in mid wash. Iv'e also checked the fuse in the plug and its fine.
Can you re-check the enr you gave but this time get it from the top metal part of the door, also can you provide the FD which is also there
sms6 5eo 2 gb/02 fd8807
Thanks for that.. one moment please
This type has the physical on/off switch. Is there a proper action to the switch when you operate it?
The switch seems to press normally but the machine does not respond like its been unplugged
I don't know your electrical setup within your property so can you also check the trip switches at your consumer unit/fuse box
all fine there.
OK.. thanks for doing that.. simple
I know, but sometimes this does happen
OK.. do you have a multimeter to check the components with?
no sorry i dont
Some of the components will need testing to find out which of them is the cause of the problem.. are you able to do this, or do you have someone who does have the tools to do this for you.. or would you like me to recommend an engineer local to you?
i dont know anyone to do this, we think the machine is 6 yrs old, in your opinion would we be wasting our money trying to get it repaired . ive looked and a comparable replacement is £400...
we live in hoddesdon in hertfordshire.
Your appliance manufacture date is July 2008.. My assumption is that the Operating Module has become defective, however without further tests I can not specifically define this as the problem..I have checked on the parts availability for the module and it is available at around £50 from Bosch..Would you like to give me a postcode so I can assist you further by offering engineer suggestions to you
yes please George
Can I have your postcode please
Here is the list of engineers that we have registered that cover your area..Solo AppliancesWaltham CrossPhone: 01992 471812___________________________________Anglia ElectricsBishops StortfordPhone: 01279 658767___________________________________Repair Aid Plus LtdLondonPhone: 02071836944___________________________________GlotechSt AlbansPhone: 01727 855456 Mobile: 07813 717212___________________________________I.P. ServicesBraughing WarePhone: 01920 822259___________________________________3 Counties Domestic Appliance RepairsHarpendenPhone: 01582 623087 Mobile: 07703 383252
Is there anything else I can assist you will before I go?
No but thankyou for your assistance George!!