How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15345
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

We have a Zanussi ZDC67550W tumble dryer that has developed

Resolved Question:

We have a Zanussi ZDC67550W tumble dryer that has developed an intermittent fault. Sometimes it will stop during a cycle with the Start/Pause butting flashing red and emitting a double beep. Sometimes it won't begin a cycle and produces a straining noise from the motor and also a clicking noise.
When the Start/Pause button is pressed (along with the button to the left) the lights flash green in sequence with the Start/Pause button flashing red once after the Drying button. (That's 8 green flashes then a red flash).
Any help would be appreciated.
Submitted: 2 years ago.
Category: Appliance
Expert:  Daniel T. replied 2 years ago.
Hi
Can you double check that error code again please.
As 1 red flash and 8 green isn't an error code.
But there is an 8 red flashes and 1 green flash was it that way round?
Regards
Customer: replied 2 years ago.

Hello Daniel. The red flash comes after the first 8 lights have flashed green in sequence. The remaining lights then flash green one after another and the whole sequence starts again.

Expert:  Daniel T. replied 2 years ago.
Ok try this and see what you get.
Turn the dial to off.
Press and hold the start button and the button to the left again,
Then turn the dial one click clockwise
Once the leds start to flash let go of the buttons.
Now turn the dial 9 clicks clockwise.
Now count the number of red flashes and the number of green and let me know.
Then turn the dial to off then on then back off again.
Regards
Customer: replied 2 years ago.

Hi Daniel.

It produces 5 red flashes then 4 green flashes.

Expert:  Daniel T. replied 2 years ago.
Hi
Ok that's error code E54 which is a motor fault. Now there is a capacitor on these that can give this kind of fault so you can try and replace this first. The capacitor is the silver cylinder near the motor with a few wires on it.
But if that doesn't cure it then its going to be a faulty motor here which will need to be replaced and that should get the dryer back up and running again.
If you need anymore info just get back to me.
Regards
Customer: replied 2 years ago.

Hi Daniel,

Thanks for your response. Do you know how much a new capacitor and also a new motor should cost?

Expert:  Daniel T. replied 2 years ago.
Hi
The motor itself is £140 so very expensive but the capacitor is about £20 so a lot cheaper.
Regards
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15345
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions