Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi Mike, welcome to Just answer
Can you please post its complete model number and age of this appliance
Sorry it's taken a bit of time to get back to you.
From the plate on the machine I can see the E-nr V4380X0GB/13 FD 8209(###) ###-####
The machine is at least 10-12 years old
No obvious signs of a model number - unless you cansuggest where to look.
can you test the element with a multimeter ?
I have a meter, would need some guidance on where to look and test....
I'm not a technician, but I am resonably handy
Great, please check this Video .... it will give you an idea on how to remove the element...with the washer unplugged, once you have removed the element...just test it for continuity, no continuity means bad element which will need replacement
Got it. Thanks.
Can I get back to you?
Sure no problem
Thanks. I'll be in touch.
Have had a bit of spare time and took a look at the element. (Video link is excellent by the way) There is continuity - so I take it from that the element is OK
Hello....OK and have you checked with the element disconnected ?
PS The element is accessible from the back on this Neff model. It was an interesting exercise taking the front off though.
the test was with connectors off
OK, can you also test the NTC located near the element
OK. Same test?
This is the temperature sensor for your washer
yes same...everything unplugged and disconnected just test this for continuity
Will do. Back in 2
It has continuity ?
OK, if they test ok the only other thing I can think of are the carbon brushes which might have been worn off by now and so it wont heat
It is usually the element or the temperature sensor, as they test fine and everything else works so it is more likely the carbon brushes as the control is also working fine
you can check the wiring to the heater though before replacing those brushes
and also check to make sure the connectors are fine
OK. Are those test/checks straightforward?
And are the brushes easily replaced?
yes, check the wiring from the water pump
yes brushes can be easily replaced
The wires to the heater element go back to the main terminal block. Access looks difficult.
Could the programmer or the programme selector switch be U/S - at least for the drying sequences?
OK I will do following checks: main terminal block to water pump and to heater elements
Can you supply carbon brushes?
You can buy the brushes from here
and yes please check the wiring and connectors from the terminal block to water pump and then to heater
as the heater and the temperature sensor test continuity it is more likely a loose connection somewhere causing this problem
I have checked the continuity of the water pump wiring - it's OK
I am struggling to remove the connector for the heater wiring from the main board so I will have to assume the continuity is OK.
My patience is running out (with myself, not you) and I think that I will replace the brushes as a last attempt to fix, if this doesn't work then it's a new machine and a visit to the tip.
Thanks for the link to the brushes.
One last request for information - how do I fit them? Do you have access to another smart video?
Thanks for your help. Take care. Mike Bounds
Yes, please check the Video and let me know how it goes
Kevin, Thanks for the link. I have watched the video and I am not sure why the brushes might be the problem. The washing and spinning cycles seem to work fine, the drum rotates a treat, it is jus the drying that's the problem. What do you think?
Yes, that is the reason I believe it has something to do with either the wiring or the connectors...it is likely that while you were re attaching the impeller something might have disturbed the drying cycle which was working fine earlier...checking the control is also recommended..I said brushes because the washer is like 12 years old
The most likely and most common part which is replaced when the washer wont dry and everything else works fine is the heater element and/or the temperature sensor...as both these have continuity so I believe it is either the wiring or the control
OK. Understood, that makes sense. When you say control, what do you mean there? Is there anything you would recommend I check/replace on the controls side - or is that really time to get a new machine??
You can check the control for any burned components
looking at the age of this washer, it won't be a good idea to spend like £100 on parts
Thanks for your time and patience. Take care.