Hello Brenda, my name is***** be patient whilst awaiting any responses as I'm not constantly available.What happened when you manually forwarded the program to spin?
The problem is usually related to a draining issue.. and the first port of call would be to check the filter
Hello again, sorry I was unavailable.There is a plate at the base of the appliance that is held on with two screws... Once you remove it you will see the pump on the left side... To undo the filter, just turn to the left.. Be careful, use a towel as there will be water in there. If it is jammed, do not force it.
When I'm not available, just leave a message and I will answer you on my return
Is the kickboard removed?
Here is an image... the screws are highlighted in yellow.. and the area where the pump resides is highlighted in yellow with a red square
Have you found it?
At least you know where it is for the next time that happens too.. not too much of a task.If it does ever happen again and you can't get the filter open, don't force it as it will break and they are £60+ vat to buy