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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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My washing machine is displaying a key, a picture of a door

Resolved Question:

My washing machine is displaying a key, a picture of a door and END. It beeps and no functions will work. I've tried turning it on and off, and unplugging it. This is probably because yesterday I tried to end the cycle early, and pressed lots of button in a panic (thought my mobile was in there) how can I fix it?
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

What is the make and model of the appliance please?

JACUSTOMER-4w7hxl6u- :

Its a Samsung. I'm not sure of the model.

George-Allsorts :

Can you tell me; is there water still in the appliance

JACUSTOMER-4w7hxl6u- :

Ooops sorry, it's not a Samsung it's a Siemens. There's no water in it now. I emptied it yesterday.

George-Allsorts :

OK.. Siemens... There is no water in it, but the display is showing a key, is this correct

JACUSTOMER-4w7hxl6u- :

Yes, that's right. A key, a picture of what looks like a door and END.

George-Allsorts :

And you definitely do not have the model number?

George-Allsorts :

Is the key flashing?

JACUSTOMER-4w7hxl6u- :

I can't remember if the key is flashing. I will go and get the model number and check the display again. This will take a few minutes as the machine is in a laundry room in the building, not directly in my flat.

George-Allsorts :

OK

JACUSTOMER-4w7hxl6u- :

The key isn't flashing, but it did flash briefly when I pressed the start button. The only thing is says on the front is Varioperfect. It was purchased in Germany.

George-Allsorts :

OK.. If you try to start a program.. ie. spin or drain, does the program start?

JACUSTOMER-4w7hxl6u- :

No matter what program I turn the dial to, it just beeps and shows the same display

George-Allsorts :

Then it seems that you have a fault with the door interlock..

George-Allsorts :

one moment please

George-Allsorts :

Is there a filter flap on the right hand bottom of your appliance?

JACUSTOMER-4w7hxl6u- :

Yes, there's certainly something there that looks like a flap.

George-Allsorts :

Can you open the flap and look to see if there is a red emergency door opener in there

George-Allsorts :

If so pull it downwards

George-Allsorts :

If the door opens then great.. you can then get the ENr number and FD number in order to purchase a new door lock

JACUSTOMER-4w7hxl6u- :

I can open the door now. It opens without a problem

George-Allsorts :

good... The ENr and FD are inside the door on a label

JACUSTOMER-4w7hxl6u- :

Is there nothing I can do to fix it without purchasing a new door lock?

George-Allsorts :

No.. If you continue to use the appliance without remedying the faulty lock then you could damage the main PCB

George-Allsorts :

If you get me the ENr and FD then I can give you the part number for the lock required and give you a link to purchase it with

JACUSTOMER-4w7hxl6u- :

Can it be fitted DIY (with instructions or assistance on here, or do I need a trained person to fit it.

George-Allsorts :

It is relatively easy to replace, with instruction... Cost of an engineer to do it for you is usually around the equivalent of £50 + parts

George-Allsorts :

Are you still in germany?

JACUSTOMER-4w7hxl6u- :

yes, I have a five year guarantee, is this likely to be covered?

George-Allsorts :

Yes.. This is usually covered as it is a failure of a physical part of the appliance

You can contact Bosch in Germany on #089-69339339

JACUSTOMER-4w7hxl6u- :

OK, thanks. I will do that then.

George-Allsorts :

You are welcome

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Customer: replied 2 years ago.

It turned out I had activated a child lock. I didn't need to replace the lock at all.

Expert:  George-Allsorts replied 2 years ago.
Hi Karen.. thanks for letting me know... That is great news... Did you manage to find the model number then.. If you did, write it in a piece of paper and selotape it to the side onf the machine. If you ever have a problem with the machine again, the model number is ***** available then.

regards
George

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