Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi Lisa, welcome to Just answer
How old is this washer ?
OK, with the washer unplugged... please check to make sure that nothing is blocking the drain hose and pump
also as it is not making the usual sound, either something is stuck in there causing this issue or the pump itself has gone bad and will need replacement
Please let me know how it goes