Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Can you take another look at the model number as the one you have given is not recognised...
Its IDCA 835 uk
Thanks for that.. Let me go have a look at the diagrams of the appliance
When you checked the belt.. was the belt tight?
Also, from the top of the appliance, can you rotate the drum by hand.. Tightly or loosely
Yes the drum was tight and yes i could rotate the drum by hand and this can also be done where you put the cloths in.
OK.. I want you to try something for me ok?
Are you there?
Hi you're back
I need you to take off the lid, and turn the drum whilst pressing the strt button.. tell me if the drum starts to turn on its own
ok back once done. thanks
yes Ive taken the lid of and turned it on and the drum is not moving
You turned the drum by hand and pressed the button at the same time?
ive just notice the belt has come off :-( this wasnt the case whilst i was troublr shooting.
once ive change the belt could anything else be wrong with it?
OK... Then you are going to need the assistance of an Appliance Technician to look at the appliance because there are a few other factors that could cause this that would need electrical test equipment to find where the problem is
and do you know how i can change the belt quickly
I thought you said the belt was ok?
it was until i just check
What has happened to the belt?
well was ok two weeks ago when i first had the problem
So, is the belt broken and curled at one end?
Then it is likely that either the bearings have gone on your appliance or the appliance has been overloaded.. This causes the drum to drop and the motor to spin inside the belt, or become to heavy to turn.. when this happens, the belt heats up and breaks.I can instruct you how to change the belt, but, it is not an easy task and you could do further damage by attempting to do it yourself.Do you want the instruction?
yes please i can ask a friend to help me. also my dad thought it could be the bearings so i will purchase these parts. could i also have instructions on how to change the bearings. could you email these please to *****@******.***
thanks for your help
I can not see the email address you have posted here.. try again but put the word 'at' rather than the ampersand sign.Also, before I can send you the detail I will require you to rate my assistance here.. Use the smiley faces to do this.
does that make sense now..... and id be more than happy to rate your service.
but before i do can bearing be puchased?
That does indeed make sense..Both the bearing & Shaft repair kits can be bought and so can the belt
you'll need to look at the rear of the drum once removed to see which shaft and bearing it has
If you then send me a picture of the rear of the drum to my works mobile #07787182156 I will give you the correct part number and place to buy it
I mean the rear of the drum once the drum is out of the appliance
ok will rate you and send once ive done it but will be later today is that still ok
Yes, no problem.. Once rated I will send you some text instructions.. and as this is not part of the original question please ask any further questions by text and I will be glad to assist
thanks George :-)
You're very welcome